Hotel berhampiran Edible Arrangements, Huntsville

On 7/14/22 We were walked to this hotel from our original reservation and upon arrival our reservation was not correct. The front desk worker, Adrena, gave the best customer service to fix the problem and to make us happy and satisfied. Adrena gave outstanding customer service and genuinely treated us amazing!!!

It was a nice place to stay but note that when you book there are two separate places one for Weston and one for Element it’s quite confusing since they are the same property. Other than that it’s a great location!

Great location to go to Space and Rocket museum. Breakfast was solid. Room was comfortable. Staff were very nice. Price was good.

Where do I start. We arrived to check in at the front desk and was told we were assigned the ”Cabana Rooms.” We were assigned a room on the second floor, and, silly us, asked for the location to the elevators. We were told we didn't need one. We took that on face value, as we have been to hotels where the first floor turns into a second floor. Luckily we chose to find the room before bringing our luggage. We went down the hallway as directed - which led outside, then down a covered area to a separate building. We walked in, and had to go up a flight of stairs, down the end of a zig zag hallway, to a room at the very far end. We failed to see the closet door when we first entered the building which led to the secret elevator. Even if we found the elevator, there wouldn't have been a cart to use. Not knowing about the elevator, we felt we had no choice but to drive the car around to park near the side door at the back of the hotel on the far end and hoof our luggage up a rather steep staircase. Once in the refreshed room, we found that it was pretty dark. The room had a balcony that was locked. We did find places for our bags and the closet area was fine. The bathroom was nice but the barn door didn't always close. Beds were comfortable. We needed to do laundry. We discovered after a lengthy walk that it takes credit cards, not change. It did work well, but it was expensive, like $7 to wash and dry a load. The pool area was nice enough but needed shade. The gym area was quite large and well equipped. Breakfast was interesting. We were unsure of it's location and asked. We were directed to the podium for the Southern Chop. Apparently not many go there because we waited for a while before my husband investigated. He found someone to help us. We were then directed to a table. I chose the oatmeal, which arrived in a large bowl of oatmeal with 4 berries in one corner. No cranberries, or brown sugar, or nuts. My son and husband got the pancakes but had to wait for them to arrive a while after I was served. Overall this is a very large, old property. The Cabana building arrangement should at least be clarified at the front desk as to where to park and where to find the elevator. The outside could use a real facelift. Our room was refreshed but pretty dark. The one positive was that it was within walking distance to the Huntsville Space and Rocket Center which was really outstanding. It also offered easy access to get to anywhere in Huntsville. Honestly we wouldn't stay here again. There are several options in the area that may be a better choice.

We had a wonderful stay at this hotel. The staff was friendly and pleasant, especially the very nice lady at breakfast. The room was recently renovated, and the bed was extremely comfortable. My wife and I were there for the Lauren Daigle concert at the Orion Amphitheater. It is a close walk from the hotel, and definitely the way to go. The walk is a direct line, well lit, and there were plenty of other people around. After we got back to our room we noticed that 45 minutes later cars were still backed up, trying to leave the venue. This is now our place to stay in Huntsville!

Overall, the location was great and the views were appealing. The rooms had some wear to the bathrrom tiles and my chair was dirty, but I could overlook that for the location and pretty good price. I would recommend this place.

My GF and I visited Huntsville to see a show and intended on getting here before the show, changing, and heading out. We arrived about an hour before the show started to have plenty of time to change and head out, but when we arrived there was no one at the front counter. There is a phone there that says 'Pickup for service' and it rings a phone inside the front office. We waited 10 minutes with the phone ringing, looking up and down the hallway and on the security cameras in the office to see if anyone was coming. We saw two people moving a mattress inside somewhere but couldn't find where it was. I then called Sonesta corporate number who tried contacting the hotel by calling the same front office for another 5-10 minutes. They then called another number, which must have been a cell phone, and said that ”the associate is helping a guest with a problem and will come down when they are done.' The corporate representative stayed on the phone for another 5 minutes and said that the front desk person was coming down and hung up without ensure they arrived. We waited another 10 minutes without seeing anyone and had to leave to get changed and arrive on time. Besides the horrible and stressful non-check-in, the hotel was not to the standards expressed by other reviews here. It is clearly just apartments by another name and fill up extra rooms for extra money. In the office, there was a room list that showed about 8 rooms that are listed as ”ONE NIGHT STAYS ONLY” that I assume we would have been placed in. The grounds and lobby were not clean. There were a group of about 5 men hanging out in the laundry room, which was discomforting. Any regular hotel you drop your laundry and head back to your room until it is done. TLDR; Never saw a worker for 35 minutes, dirty, recent good reviews are unreliable, DO NOT ATTEMPT TO STAY HERE.