Hotel berhampiran Land Trust of North Alabama: Chapman Mountain Nature Preserve, Huntsville

On 7/14/22 We were walked to this hotel from our original reservation and upon arrival our reservation was not correct. The front desk worker, Adrena, gave the best customer service to fix the problem and to make us happy and satisfied. Adrena gave outstanding customer service and genuinely treated us amazing!!!

It was a nice place to stay but note that when you book there are two separate places one for Weston and one for Element it’s quite confusing since they are the same property. Other than that it’s a great location!

We had a wonderful stay at this hotel. The staff was friendly and pleasant, especially the very nice lady at breakfast. The room was recently renovated, and the bed was extremely comfortable. My wife and I were there for the Lauren Daigle concert at the Orion Amphitheater. It is a close walk from the hotel, and definitely the way to go. The walk is a direct line, well lit, and there were plenty of other people around. After we got back to our room we noticed that 45 minutes later cars were still backed up, trying to leave the venue. This is now our place to stay in Huntsville!

My stay at the Drury Inn & Suites Huntsville was wonderful. Check-in was simple and easy, and the room was very nice and spacious. We didn't get to take advantage of the nightly events, but we did get breakfast each morning, which was very good! The facilities were nice and the hotel has lots of parking available. It's close to a lot of activities, restaurants and shopping such as, the Space and Rocket Center and Bridge Street Town Centre. There is a nice area with snacks, water and sodas with a self-checkout area, as well as an ATM. We will definitely stay here again!

My GF and I visited Huntsville to see a show and intended on getting here before the show, changing, and heading out. We arrived about an hour before the show started to have plenty of time to change and head out, but when we arrived there was no one at the front counter. There is a phone there that says 'Pickup for service' and it rings a phone inside the front office. We waited 10 minutes with the phone ringing, looking up and down the hallway and on the security cameras in the office to see if anyone was coming. We saw two people moving a mattress inside somewhere but couldn't find where it was. I then called Sonesta corporate number who tried contacting the hotel by calling the same front office for another 5-10 minutes. They then called another number, which must have been a cell phone, and said that ”the associate is helping a guest with a problem and will come down when they are done.' The corporate representative stayed on the phone for another 5 minutes and said that the front desk person was coming down and hung up without ensure they arrived. We waited another 10 minutes without seeing anyone and had to leave to get changed and arrive on time. Besides the horrible and stressful non-check-in, the hotel was not to the standards expressed by other reviews here. It is clearly just apartments by another name and fill up extra rooms for extra money. In the office, there was a room list that showed about 8 rooms that are listed as ”ONE NIGHT STAYS ONLY” that I assume we would have been placed in. The grounds and lobby were not clean. There were a group of about 5 men hanging out in the laundry room, which was discomforting. Any regular hotel you drop your laundry and head back to your room until it is done. TLDR; Never saw a worker for 35 minutes, dirty, recent good reviews are unreliable, DO NOT ATTEMPT TO STAY HERE.

Great location to go to Space and Rocket museum. Breakfast was solid. Room was comfortable. Staff were very nice. Price was good.

Overall, the location was great and the views were appealing. The rooms had some wear to the bathrrom tiles and my chair was dirty, but I could overlook that for the location and pretty good price. I would recommend this place.