Hotel berhampiran Sea Captains Row-Crowell Homestead, Hyannis

We chose to stay at the DoubleTree by Hilton for a wedding in the area, as we are loyal Hilton fans. The hotel is older and quite spread out, featuring both a large indoor and outdoor swimming pool, which was a nice touch. The staff was generally attentive, and we appreciated their efforts. However, we were surprised to find that breakfast in the dining room ends at 10:30 AM, which we didn’t realize until our second day. On that day, housekeeping came by while we were still in the room, and we kindly told them they could proceed with cleaning. Unfortunately, a supervisor later scolded us for this, citing a policy that prevents room attendants from cleaning while guests are present. This interaction felt unprofessional and left us frustrated. If this is indeed a policy, it would have been helpful to be informed of it during check-in or to find a notice in the room. I requested to speak with the head housekeeper to address our concerns. She explained that this policy is a Hilton-wide standard intended for guest safety, particularly regarding cleaning chemicals. While we understand the reasoning, clearer communication about such policies would significantly improve the guest experience. Overall, our stay had its ups and downs. We enjoyed the amenities and the attentive staff, but the lack of communication regarding housekeeping policies was a significant downside.

I have come to this hotel for 40 years and it has gone slowly downhill over the past 10 years. It is obviously been neglected. Good points: The room was clean and the bathroom was updated. Nice shower. The phone in the room didn’t work. So overall the room was good. Overall service was good. They did the best they could. Bad points: The common areas were totally neglected. Hall rugs were musty, dirty, and should have been replaced long ago. Vending machines not working. Pool chairs now 40 years old and uncomfortable. Only 3 pool umbrellas. Hot tub broken for 2 months. Just an overall appearance of neglect.

Our family of 4 stayed at the Courtyard Hyannis for 4 nights. I wasn't sure what to expect as we had never visited the area before but had high hopes since we were staying at a Marriott property. The two biggest positives are the housekeeping staff who was extremely nice and the LOCATION. There is a Target, Trader Joes, full service Starbucks and mall right next to the hotel. The lobby- large, clean and very quiet. No free coffee or breakfast but they had a Cafe with a Starbucks sign. Note that this is not a full service Starbucks and they do not have a lot of the ”specialty drinks”. The lobby also has a free computer/printer if you need to print documents. It also has a market area if you need to purchase drinks, laundry items or things you may have forgotten-- but it is expensive! Walk to Target or Trader Joes and get what you need. Do not get it at the hotel! The rooms- the rooms have not been updated but the beds are comfortable. The wall paper is peeling, the bathroom could use a good overall, the AC needs updating because it is VERY LOUD. But important things to note for all travelers- rooms are clean, beds are comfortable, includes a refrigerator and microwave! The house keeping staff- so very nice. Every time we walked by they said HELLO or GOOD MORNING. We walked by several times throughout the day and they were actually CLEANING the rooms, removing beddings, wiping down the counters and vacuuming. The location is wonderful- we walked to Trader Joes to get food, the full service Starbucks and Target. The kids were able to go to the mall together or with friends and the mall includes lots of eateries. Another plus is the Cape Cod Creamery is right there by the hotel. The bad- the walls are very thin, the wall paper in the hotel lobby, rooms, hallways are peeling. We TV hardly ever had a signal, we could never find a channel that we could actually watch something on because it kept going out. We called for maintenance one day and he/she never came. Some of the rooms we walked by had a very bad (sewer smell). Friends who stayed in other rooms had the sewer smell problem that the hotel couldn't fix but gave them room air fresheners. This Marriott property was just average and needs an overhaul. But give the hotel a try- the beds are comfortable, rooms are clean and the house keeping staff so very friendly. There isn't much you can do about peeling wall paper, update the bathrooms, loud AC, thin walls unless the property does a full overhaul. But at least the people are very nice and kept the hotel clean for us.