Hotel berhampiran Magic World, Hyeres

We had overall a good stay at the hotel. I would say that I was prepared to the experience as I have had thoroughly read previous critics. We were there with our two children and grand parents for one week: Pros: - locations - indoor pool - lagoon - outdoors - mini golf - connected rooms for family - family atmosphere - gala dinner Cons: - outdated bathrooms- and we tested 3 of them due to room changes because of overbooking ☺️ (I hope they will budget to refurbish the bathrooms as we had really bad smells and the showers were malfunctioning + intermittent cold hot water) - evening buffet could be improved - no attention to details: not super tidy, do not clean tables at the bar - rental bikes not well managed.. we could rent bikes luckily, but half of the parks were flat … was told that it was managed by a third provider… well as a customer, I don’t care who manages it .. if it is advertised it should be managed properly Overall we had a good time, but we will come back when the bathrooms will be redone. And would be great if it could be a bit cleaner.

Functional and inhuman hotek but you should not expect to sleep if you are on the road side. The rooms give outdoors onto a very busy intersection with traffic, even in the middle of the night. Fortunately I had earplugs, but even then it was pretty loud.

Hôtel un peu cher en août (car haute saison) mais très bonne clim, belle vue sur Hyeres, super bon petit déj avec du salé (4 types de fromages différents, jambon, œuf brouillés, œufs durs, légumes sautés, bacon, saucisse) et sucré (pâte à tartiner maison, confiture bio, crêpes et pancakes, différents types de pain, yaourts, salade de fruits frais, céréales, jus de fruits qualitatif) Personnel agréable et souriant, chambre petites mais très propres. Salle de bain moderne avec douche à l'italienne et WC dans la salle de bain. Minibar avec 2 bouteilles d'eau offertes à l'arrivée. Bouilloire pour le thé /café. La piscine extérieure est petite mais chauffée, avec des transats autour. Snacking au resto en terrasse possible de 12h à 17h30, très appréciable. Bar lounge ouvert jusqu'à 23h. Parking fermé gratuit. A 15min à pied du bus 67 qui emmène à la tour fondue. Nous étions dans une chambre supérieure au 2eme étage, accessible seulement par un petit escalier. L'ascenseur ne va que jusqu'au 1er étage mais la réception nous avait prévenu avant notre arrivée.

So very glad we chose to stay here on our travels between Marseille and Saint Tropez. Picked Hyeres at random and this hotel based on reviews. Beautiful property with easy convenient parking. We were greeted courteously and assisted professionally. Our room was top notch. More spacious than others we encountered and it was well furnished. We were lucky to get a very large (like huge-bigger than my living room at home) outdoor sitting area. It was awesome. We had breakfast delivered and sat outside for a wonderful start to our day. The ****** was a bonus. We played live blackjack with a very patient dealer. We let him know we were not experienced so he slowed the game at first as we we were the only players at the table. As more folks arrived the game sped up. Dinner was superb. The Chef is very talented and his sous chefs are very active. We has an excellent view of the kitchen and were entertained watching them work. The food was terrific. We had the flowered zucchini, salmon, and pasta with truffles. Highly recommend.

Leider ist es so, dass ein neu renoviertes Haus, das auch noch sehr gut ausgestattet ist, das sehr ansprechend wirkt und das auch ist, auf absolut unfähiges Personal trifft. Vielleicht hatten diese eine lange Saison…. Aber gerade die ältere Dame an der Rezeption, die kein englisch spricht oder dieses nur gebrochen versuchte, zwar nett im ersten Moment war, allerdings hat sich keiner Ihrer Aussagen als verlässlich erwiesen! Am Anreisetag konnten wir um 17.40 Uhr keinen Tisch für das Abendessen am selben Tag reservieren (wir hatten eine Fahrt von 9 Std. hinter uns). Später haben wir erneut nachgefragt für den nächsten Abend. Wir erhielten dann eine Zusage für den nächsten Abend um 19.45 Uhr. Leider bekamen wir im Restaurant am nächsten Abend den reservierten Tisch nicht, da die Dame von der Rezeption, die im übrigen auch am zweiten Abend da war, sich aber genauso wie alle anderen vom Personal wegduckte, sich an nichts erinnerte…. Sie liess uns leider komplett vor der gesammelten Mannschaft samt den Gästen auflaufen (hier wird wohl pro Mitarbeiter und nicht pro Gast gearbeitet). Außerdem war sie der Felsenfesten Meinung, dass wir nicht einmal Frühstück gebucht hatten. Unser Vorteil war, dass wir bei Anreise bereits bezahlt hatten und konnten dieses somit auch nachweisen. Die Situation war nicht nur schlimm sondern auch Skurril. Besonders Schlimm war, dass unsere Kinder die Aussage tätigten (Tochter 7Jahre) ”sie ist froh hier wieder weg zu kommen“. Wir hatten keine Lust mehr dort Abend zu essen. Und haben uns wieder etwas anderes gesucht. Das Frühstück am Abreisetag war genauso wie am morgen zuvor spartanisch und es ging stück für Stück alles leer. Egal ob S*****en, Käse, Eier, Marmelade…. Es lag auf jeden Fall nicht daran, dass zu wenig Personal da war. Auch hier wurde weggeschaut, es war nur wichtig die Tische der Gäste, die gegangen sind so schnell wie möglich zu putzen und somit sauber zu machen.

We had an unplanned 4 night stay at the hotel following a break in to our camper van (which was parked by the naval barracks in central Toulon). All of our personal belongings were stolen, including our passports; all we had with us was our little dog, his food and feeding bowls and the clothes we were wearing. We arrived very late in the evening to the hotel (without a reservation) and still in complete shock. We were able to securely park our damaged van in the underground car park and made our way to reception. There, we were met by Kevin, who was brilliant and very understanding - he made sure we had everything we needed before we went to bed that night. The next morning, we had a huge amount of admin and logistics to navigate, as our original plan was to travel onwards to Mallorca, and this is when we met Samuel. There were countless times that myself and partner asked Samuel for his help and advice with trying to print documents and assist with communicating on our behalf. Our French isn’t very good and the team’s English is excellent! He went above and beyond to help us. Nothing was a problem despite him and the team being very busy. We met Bernard a few days into our stay and he also demonstrated the same will to help, cheerfulness and professionalism. He was able to find a good vet for us close to the hotel who was able to help with paperwork and worming treatment for our dog so we could return together back to the U.K. We are extremely grateful to Kevin, Samuel and Bernard for their fantastic service and help. It made a huge difference to us following a very stressful experience. Although most of our interactions were with the guys, we could see that the entire team work really well together and are very organised. There is a good rapport between them all. Thank you to everyone. We are so grateful. It’s the best hospitality and kindness we’ve experienced for a long time. Keep being brilliant!

We had a fantastic stay at this property. The ground is fabulous, rooms are large, clean, modern and very well appointed. Nice size bathrooms with douche a l'italienne (walk in shower). Victor at the reception was very nice and helpful. Annick at the breakfast was just amazing. Her love for hospitality just transpires. She loves what she does. The quality, assortment of the breakfast buffet was superb competing with luxury hotel brands. Monique cooks crepes and omelets on demand. The bar was nice and especially the outside location. Parking on site which is a plus. Will go back in a heartbeat. Thank you for this beautiful experience.