Grand Mercure Awaji Island Resort & Spa

My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room. One staff told me that because the room was "Japanese Style", and that I had to take the bedding from the closet, move the low table and make up my own futon. I live in Japan and I know what a "Japanese Style" room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why "five star hotel" if one has to make up one's own futon AND receive education on what a "Japanese Style" room entails [ I am in the hotel business]. The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel. The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but "closed". No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel. I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)

Good hotel with helpful staff!

酒店很大方，下午3:00-6:00有下午小食及酒精飲料，晚上21:00-23:00 除咗有下午小食及威士忌提供。

房間真的太差了，和國內的招待所差不多，甚至更差，關鍵是這樣的房間居然賣2000元人民幣，讓人無法忍受，最後在我們不斷的爭取下兩晚退了我們一晚，當然我們衹住了一晚。外部環境還是可以的！但是這種設施條件大家避免踩坑！！！

Um lindo resort, meu quarto era novo e muito limpo, uma vista incrível da ponte de Naruto. Café da manhã espetacular! A tarde tem drinks e petiscos gratuitos, incluindo bebidas alcoólicas. Voltarei com certeza. A parte do spa é maravilhosa.

プールもあるとのことで、水着も新調して家族で楽しみに伺いました。 チェックインは15時からなのにプールは17時入場まででした。 連休中で人が溢れかえっておりチェックインにも時間がかかったのと、残念ながらポツポツと雨が降りプールは断念。 17時から雨が上がる予定だったので余計にがっかりしました。 お部屋もかなり年季が入っており、照明も少し薄暗い感じでイマイチ。 何よりもびっくりしたのは、チェックインの際に布団は自分たちでと言われたことです。 押入れから布団を出すところから始まり、まさかのカバーも掛けられておらず驚きの連続､､ 様々なホテルに宿泊しましたがはじめての体験でした。 大浴場は綺麗で満足（女湯） 露天風呂はぬるくて寒かったので早々に出ましたが、お湯の温度が暖かったならば最高だったと思います。 クレンジングが更衣室の洗面台にしかなくて、ドライヤーを使ってる方の隙間から腕を伸ばして取る感じだったのでちょっと不便でした。 楽しみにしていた朝食はとっても美味しくて満足！ 常に追加されており、空っぽの状態ということは無かったかと思います。 スタッフさんの対応もよくて良かったです。 お風呂や朝食は満足度も高かったですが、トータルで考えると連休中でそれなりの金額だったのもありちょっと納得がいかないなぁという感想です。