Viceroy Luxury Mountain Resort and Spa

Stay 5/5 environment 5/5 facilities 5/5 breakfast 5/5 dinner 3. 5/5 (mutton was average) cleanliness 5/5

I need travel and stayed in many resorts but it was completely different experience. What a hospitality! What differently staff! We Really feel they are our brothers or sisters. They treated my son like their baby. Thank you so much for giving us a memorable, wonderful staycation experience. Special thanks to AYISHA ,ASWATHY ,CYRIL ,VIJAY ,SREEJA ,ANSON & ANAND

Excellent experience, great mountain and tea plant view, food is awesome, very good service, staff is great,

Pros: all balconies with stunning views nice places inside property for a short walk, sit and enjoy scenic beauty staff are very attentive and service oriented and brand new and neat property. Cons: location of property is on a isolated steep mountain, you cannot simply go for a quick walk outside the hotel as it's dangerous, slippery and long away from nearest town center. Also, far away from all munnar tourist spots( to visit a nearest view point and to visit other tourist spots you must come out 18kms and go 18kms while returning) for context, we wanted to roam around town and try local food in the evening so we had to book a cab that costed 1000 for 2 hours as hotel is remote and on a hill. You must book taxi for whole day for 8-10 hours for less expensive and comfortable commute. Food is fresh but tastes less than average and expensive. Though they are giving 20% discount on lunch and dinner ala carte, portion is less than an average indian meal for two. There is no buffet in lunch and dinner too. Definitely not for someone who wants to try regional cuisine. Construction works are head banging and this may not be in future as property is only 5-6 months old. No centralized ac and ac was mounted at least 6 feet away from the bed in a different direction. If you visit on warmer months like us in march, keep all doors closed and curtains drawn, blocking the great view outside and blast ac for throughout the day else you get sweat and don't expect to sleep at nights. In a nutshell, viceroy in ellackal(not munnar) has a great view, good staff and service, average food, poor location and a pathetic property planning.

We had a great stay at the Viceroy. The staff were lovely and the food was delicious. It’s still building the spa so can be noisy but only during the day. It was unusual that you had to order your food 45 minutes before going to the restaurant for dinner but it all worked.

Beautiful stunning views. Very comfortable bed, and superb breakfast. Lovely stay for relaxation and rejuvenation in the mountains. Very much enjoy. Thankyou for being a beautiful hotel to escape into the mountains for quiet and peacefulness

Beautiful hotel in a wonderful, peaceful location. The manager and all the other staff looked after us with such care, nothing was too much trouble. From the moment we arrived we felt looked after. The food was fabulous - full of flavour. The sound of the bird songs is beautiful, a wonderful place to wake up & such a special place to stay. Highly recommend.

The resort was so beautiful and clean. The front desk was so welcoming and easy check in. We are incredibly thankful to have the opportunity to stay here. We would surely recommend to our friends. Thank you Viceroy.

Nestled in the majestic mountains, this is truly an oasis of luxury. We were wowed from the time we stepped in to the resort. The hospitality and service was unparalleled. I would have never imagined for an independent resort to have such a high level of quality and service. We thoroughly enjoyed our stay here. We even extended our stay by 2 nights which was smoothly done by the amazing reception team. We will definitely be back soon. I recommend anyone who is looking for a short break to relax with impeccable and non intrusive service. Truly a gem in the hills.