184karthikeyans
8 Jun 2024
This is a must visit property. WGH Poetree property is very good. Every unit has a Forest view or a swimming pool view. Wiht the reception located the upper most deck. Anybody entering will have a breath taking from the reception patio seeing the swimming pool & the forest below What enhances this experience further is the extremely customer oriented staff. Everybody right from the reception to the restaurant greets with you a smile. Special mention to front desk personnel Anaha, Sneha, Tino, Tarun , Mithun - you made my family stay very very special Shibin from travel desk is amazing. He gaves us bunch of info on sightseeing spots , organized a slot at elephants junction and was always ready to serve us to make our sight seeing experience special Suresh - regret missing in him the first 3 days. He took us to the upper most terrace and took some beautiful photos . Our friends & extended family were asking how did we end up such good photos and was it a professional photographer who shot those pictures. All were taken from normal Android phones with Suresh's special magical touch Lastly , the restaurant. Wonderful buffet spread for Breakfast & Dinner. Didn't have lunch as we were out all 4 days for sight seeing . Excellent & very courteous stadd One day prior to departure , my daughter fell very sick. Madhan from the restaurant arranged couple of his staff and a organized vehicle to take her to the Doctor in a hospital. We were a bit worried since it is a new place but this gesture from Madhan and WGH Poetree tie up with a nearby hospital was a BIG reassurance. I cannot thank Madhan enough for this wonderful gesture Last but not the least, the restaurant captain Shalini - she brightens up the whole restaurant with her smile . I wonder how she remembers all the customers at the restaurant, makes attempt to know their likes /dislikes of their food choices and is genuinely interested in understanding the customer needs.She is a girl with wheel under her shoe - hopping from table to table ,.ensuring every customer is attended to and all their food needs are met. She is a hit with children Overall, a Wonderful stay and must visit resort.we planned this resort as a last minute item and went there solely relying on Trip advisor reviews. Kept telling my family to keep their expectations tempered while driving to the resort. *** , it turned out to be much much better than what I read in the internet & reviews. Thank you to all the Wonderful staff - you make this scenic place more beautiful & pleasant with your strong customer orientation & Wonderful work ethic. We will be definitely visiting this resort once again some time in Q4 or early next year
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