Ulasan Side Alegria Hotel & Spa - All Inclusive-Adult Only

Side Alegria Hotel I was in the hotel from 18.07 to 01.08.2022, 14 nights. The hotel has 5*, but the hotel has a real 3.5*. On the first day, I arrived at the hotel around 11 pm, and at the reception I found out that they did not have a free room and they told us that we would spend the first night in another 3* hotel. I refuse that, and after a discussion or even an argument, we get a room in this hotel. The receptionists speak very bad English. That evening I immediately asked to speak to the general manager and a "gentleman" came who said he was the general manager and was very uncultured and rude, he even started yelling at us. And it was all his fault and his impudence. His name is Bayram, later I find out that he is not the general manager at all, but Mr. Tumay Alver, who was shocked when I told him all the inconveniences I experienced in this hotel. The evening when I arrived and when all this happened, Bayram told me that tomorrow at 8:00 am we will get a room with a view of the sea. I came to the reception at 8 in the morning and asked if the room was ready, the answer was no. They told me to come at 10:30. When I came at 10:30 a.m., the room was of course still not ready and they told me to come at 12:00 p.m. Then I said that I don't want to wait any longer and the argument started again with Bayram who started shouting and was very rude, rude and rude. He said that I had paid for a standard room and that I would get it. Of course, that's what I wanted from the beginning, I didn't even want to be in an economy room in an annex building without air conditioning and internet. When I entered the standard room, I saw on the balcony that the rooms next to mine were empty, which means that they had free rooms in the hotel, but that they were doing some fraud, for what reason, I don't know. After that, when Bayram passed by us, he would only turn his head. He did not apologize for his behavior. At the hotel, I met several other guests who had a similar or the same situation as me. I don't know why Bayram is doing this, but it is very bad. The guests I befriended paid 2,500e for this hotel for two for 10 days, a room with a sea view, and the first night they slept in an economy room like me, only to be transferred to the room they paid for the next day. This was a very stressful situation, I came on vacation to relax, not to make out with someone. But well, I will never come to this hotel again, and I recommend you too, don't book this hotel! A few days before arrival I sent an email and asked if everything was OK with my reservation and I got a reply that everything was fine. In the economy room, the air conditioner did not work, the water heater sometimes worked and sometimes it didn't. The standard room was ok, everything worked, except for the remote from the air conditioner, so I turned the air conditioner on and off using the button on the air conditioner. Cleanliness in the hotel is good. The food was the same every day. The plates in th