Hotel berhampiran Santa Symbolic Landmark, Ilocos Sur

Charming new hotel in Vigan. This hotel was just recently built. Very friendly staff, very helpful. A pleasant stay with true Filipino hospitality. The owners are very accommodating. Take it from me, who have travelled extensively. You will definitely enjoy your stay here.

Came here with family in March 2023. The property itself is beautiful. It’s rich in art and history, something I truly appreciated and found one-of-a-kind, especially at a hotel. Service was good. Front desk staff were helpful, and there is security at the front entrance at all times. The room itself was cozy - traditional design with modern features. There is not much of a view from our room, it seems to just be the way the building was designed. We had breakfast at the hotel, which was good, although options were basic. The view during breakfast was beautiful, it was poolside and near the gorgeous staircase. Pool is smaller than I expected. My question/concern during my stay was, where were all the other hotel guests? I felt as though there were very few guests at the hotel, considering my party was the only one having breakfast at the cafe. I don’t believe I ran into other guests during my stay as well. A whole dining hall was dark and closed off the whole day. This confused me as this hotel is considerably the best and most beautiful hotel in Vigan.

Hotel Mercante was such a great part of my fun, peaceful, safe, educational, and rejuvenating stay in Vigan (Jan. 29-31, 2024). I had been skeptical at first about the 4.5 (out of 5) average rating that the hotel has received so far from Trip Advisor reviewers. After all, there are many other more popular (higher-rated and understandably higher-priced) options for accommodations in the city. But having enjoyed the Hotel Mercante experience myself, I do recommend the place for no-fuss travelers like me, who simply want a safe, clean, quiet, and efficiently run hotel. More than the basic amenities, however, there is something truly commendable about the hotel’s staff and management, with their warmth, care, and professionalism. Of course, hotel employees are trained to smile and to be polite, helpful, and efficient. But in my interactions with the Hotel Mercante team, I sensed a sincerity and an unobtrusive desire to be of assistance that is beyond the call of duty. Early on (before I had even set foot in Vigan or met anyone there in person), I had been relieved and grateful for the prompt and kind email responses I got from Hotel Mercante while I was searching online for accommodation options. I had emailed other hotels, but the responses from HM (particularly, Solenn and Sofie, Front House Associates) were not only prompt but also written in the friendliest and most professional tone. They courteously and clearly answered all my email inquiries. They were also considerate enough to offer the best room-rate options available, which meant a lot to a 60-year-old solo traveler like me. I also had fun getting some quick lessons on basic Ilocano phrases from Stan (the night guard, who welcomed me when I arrived early in the morning) and Sean (front desk officer, though perhaps his position may be higher—I met him the day I was leaving). “Agyamanak, ading!” (Thank you, young man/woman) and “ag pagna pagna” (just strolling or walking around to relax and enjoy the sights) will, from now on, be part of the limited Ilocano vocabulary close to my heart. I am also grateful to Sarah (front desk), Steve (housekeeping), Paige (Cantina Mercante), Shea, Suzy, and others whose names I wasn’t able to get. For solo travelers and for families or groups, Hotel Mercante is value for your money. But most of all, it is value for your (even more precious) time and trust. It may not be the most popular or most expensive/trendy/classy hotel in Vigan, but all I really needed was a place for homey, clean, safe, quiet, reasonably priced and very conveniently located accommodations—with excellent service and heartwarming staff. And I definitely, thankfully, got all that at Hotel Mercante.

Me and a friend stayed there for one day and we thought we wont need to buy a toothpaste and soap but we had to coz they only provided one tiny toothpaste and one tiny tube of 3 in 1 shampoo/soap/conditioner. Not enough for two persons who will take a bath twice a day and brush their teeth twice also. Their blanket is small also for two thin body adults. Its like their blanket is only for 1 person same with their toothpaste and 3in1 soap. If you want another blanket you have to pay

One of 3 hotels in Vigan that was recommended by family members, this was the only one that had availability. So we hoped/prayed it would be decent. Upon arrival, we were disappointed with its distance in proximity to the town center. Its grounds and curb appeal did not resemble its online appearance. We received a warm and friendly greeting and had much needed help with our bags as there were no elevators. Our standard double was very small; we moved to another room because the a/c was not very good. Our 2nd room a/c was very good, but had a musty smell. There are no in-room safes, refrigerator or ice machines. They prolly need to do a room inspection before releasing room because I had to call down for TP & towels. You should upgrade to include wash cloths, bedside lamps that works, a better wall mirror and bathroom fixtures that are not rusty. My kid's first standard twin room was unacceptable because it was dirty and had no toilet seat. They were moved to a standard triple, but I requested another move because we needed stronger WiFi for remote work. Their third room, the following day, was much better. There is a restaurant on site that is limited in menu options and availability. We appreciated the filtered water cooler availability. Overall, the staff was patient, kind and very accommodating. They did try very hard to make sure we were comfortable and addressed our concerns. Shout out to Rush, who is awesome and the reason I increased my review from 1 to 3 stars It is because of Rush and the staff that I do recommend Hotel Metro Vigan to anyone who can overlook my concerns that I mentioned and doesn't require a safe, and/or additional hotel amenities.

The staffs are friendly and easy to talk to. It's perfect if you don't like going out since they have a kitchen and refrigerator provided. However, there is no elevator, so it's better to request a ground-floor room if you have health problems that make it difficult to use the stairs.

Sarapan pagi yang baik.