Hotel berhampiran buybuy BABY, Independence

We were coming in to the Blue Springs, MO area to clear out two storage units after the recent passing of our Mom aka Amazing Grace! A mutual friend of our wanted to have things arranged for us to make our trek from Delaware as easy as she possibly could. So, she had a kind gentleman, named Scott and he was so kind to arrange for me, my brother and our fur baby a wonder, clean and relaxing room for three days. Everyone was so kind and helpful and the room was excellent. Thank you Scott and thank you to the staff that treated is so well. I will definitely stay here again. Again, thank you and blessings to the staff, Scott, our friend and the continued success of this Holiday Inn Express location. Judy A.

I arrived at the hotel exhausted, I got to my room and laid down and went to sleep. When i pulled the covers back, I saw something on the bed. I called the front desk and asked for someone to pit clean sheets on the bed and was told that there was no one available to do that, housekeeping had gone home, but they would give me sheets so I could do it myself. I went downstairs and Mike brought the sheets up to my room. I went to my conference and when I returned, there was no place to park. I mean none. I went inside and asked where I was supposed to park. Mike looked over the parking lot and the were no spots open. I asked if he could move the parking cones blocking 4 parking spaces. He moved one set, so I could park there. I went to my room, made my bed with the fresh sheets and went to bed. Refrigerator was noisy. At this point I was exhausted. I got up the next morning, there were no plates to use, ask they had was small plates, a little bigger than a saucer. The food was almost gone, it was 8 am. The bed was super comfy or I was super tired. The hotel staff were all nice, but this is more for a long term stay and not a stay for business, couples or solo. I checked my credit card statement and the pending charge is higher than it should be, I'm hoping this gets resolved without me having to dispute the charge. I would recommend staying elsewhere.

Perkhidmatan tetamu yang sangat baik Biliknya bersih Cukup

房間很大，酒店旁邊有條小溪，可以沿着河邊走走。有免費早餐和停車場，距離高速路和costco 也比較近，出行方便。

Let me start by saying that the ladies who worked in the office for my first two days were wonderful. The location is also very convenient. But that's where the positives end. So here we go... I was put in room 240. End room, minimal neighbors, cool. Except that it wasn't. First, my door did not shut. It wasn't just that the door didn't swing itself shut, but the door legitimately did not shut and lock like a hotel room door is supposed to. I had to reinsert my key card so that I could turn the knob and shimmy the door locked into place before I left my room. The dead bolt also did not line up correctly. The refrigerator was all dented up. The bathroom sink was clogged. The blankets on the bed were practically non-existent. There was a sheet but no comforter. The top blanket was extremely thin and had what appeared to be cigarette holes in it. The pillows were also lumpy and thin. The bed was hard and not comfortable. But it gets worse... I didn't check in until about 9:30 p.m. I got in my room about 10, unpacked a few things, realized there were a few issues, and decided to let it slide. I had to wash my car and to the grocery store for the weekend. I get back to my room around midnight and turn on the heat. Why the heat wasn't already on in January in the Midwest, I'm not sure, but it wasn't. So I turn on the heat and noticed that it's on high and set to 90°. So I turned it down to about 72. I fall asleep while using my computer. I wake up about 2:30 in the morning absolutely FREEZING! The ”heat” had not stopped running, and it was just blowing cold air straight at the bed. I had driven 9 hours, I was exhausted, I had to be up in a couple of hours. The recording when you call the hotel says that the office closes at 11:00 p.m. At 3:00 in the morning I was not trying to figure out how to get ahold of someone and trying to move all of my clothes, all of my toiletries, and all of my groceries. So I grabbed a hoodie, I bundled up the best that I could in my sheet and my half of a comforter, or whatever you want to call it, and I got into the fetal position for the next 5 hours. I called the hotel at 8:00 a.m. the next morning, and she was able to move me to a new room. This room was better but still not great. There are two sets of drawers for your clothes and both were damaged. The toilet did not flush properly. I had to kind of give it a test flush, and then a second or third flush would actually get it to flush. The new room did have a third blanket on the bed, which was big, fluffy, and warm. I could have used that in the first room that didn't have heat! I asked for a late check out upon check-in, and was told that a 12:00 p.m. check out would be fine. At 11:20 a.m., I hear someone screaming so loud that I thought they were in my room. I had just gotten out of the shower and I jumped and slammed the bathroom door thinking that someone was actually in my room. I discovered that it was the manager, or whoever, doing their rounds checking the roo