Best Western Plus Indianapolis NW Hotel

Very clean… friendly staff! Breakfast is awesome! They offer a variety of options for breakfast with all the fixin’s!!!!

We stay at BWs often due to sports travel. Never had we encountered a hotel where the sheets were stained and smelled, the breakfast was consistently subpar (sausages were like hockey pucks, eggs dried out, potatoes cold, etc), no hot water for morning showers, our room started freezing (heating unit did not heat all the way), and the ********* smell was unbearable in the elevator and every floor. I requested a manager but was told every day there wasn't one available, or one there that day. They took down my name and number for a call from one, but it's been almost 2 weeks since our stay, and no call yet. I called today and again, no manager was available. I would discourage anyone from staying here. I am not picky with my hotels, but this was an awful experience all around.

First night we got in at 3am due to snow storm, we had 3 families in our group 3 rooms. One family checked in and when they pulled covers back to get into bed theu saw blood stains all over breakfast not the greatest, very crammed and congested in small area Water in room only luke warm first day Next night we got back in late and had no hot water at 11pm at night but just went with it. Woke up at 630 am next morning to take shower and could not get any hot water. Only cold. Turned off and waited a bit tried again. Nothing. Called front desk and she very rudley said well sir, it is sunday morning, people are showering and checking out. Wait an hour for water to recycle and heat back up. Im not convinced but wait another hour and still nothing. No hot water. Go down to front desk to complain and she was very rude asked for manager and none there. Others down eating breakfast also saying no hot water. She again said that hot water has to regenerate from all guests showering. Very rude and acting like i dont know what i am talking about. We stay in many hotels and never had this issue. On a different hall 1st floor found hole in wall as work was done on piping and carpet was wet. Obviously had problems with plumbing. Tried to get out of last night reservation but again she used the no manager on site to approve request. Still trying to contact management but no success, next will move onto corporate.Will not let me upload photos but have some of bedding and hole in wall&carpet

Great morning breakfast options, comfortable bed and very nice updated shower Room was very clean and the area was nice and quiet

The bed was very comfortable. I loved the shampoo and conditioner that was supplied. They have a pool but I forgot my trunks. The staff were great. The breakfast was great. It was very hardy. They had bacon, eggs, potatoes, biscuits and gravy, waffles, hot and cold cereal, apples, juice and yogurt. It was easy to check in and out.

We love the location, high quality of the beds, excellent shower and cleanliness of the hotel. We have stayed here several times and like the convenience without high noise level (near highway). We have used the hotel as an overnight on long car trips.

I recently enjoyed a fantastic stay at Best Western Plus Indianapolis NW Hotel, and I want to highlight the outstanding service provided by Shauntee. From seamless check-in to personalized recommendations, Shauntee's warm hospitality made my visit truly memorable. The well-appointed rooms and impeccable cleanliness added to the overall positive experience. I look forward to more stays at Best Western Plus Indianapolis, confident that Shauntee's commitment to excellence will continue to enhance each visit. Kudos to Shauntee and the entire staff for creating such a delightful atmosphere! Thanks, Felix M

The rooms were very nice and clean. Pool was freezing cold, people are running up and down the halls on top of our floor, and slamming doors. Makes it very difficult to sleep with a younger child.

My hotel room had bed bugs. I left the property immediately and requested a refund with the front desk. The front desk said it would be posted in 3 days. However, management has failed to fulfill the refund, and has not returned my calls.