Hotel berhampiran Brenke Fish Ladder, Ingham County

Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

I love Red Roof. I travel extensively with my dogs and Red Roof has always fit my needs and budget in the past. This location just didn't live up to it. When I made my reservation I requested a ground floor room. When I checked in I was told they had only a single ground floor room but the TV was not working. I figured I would only be using the room to sleep anyway so I accepted it. The front desk staff was very nice and did offer me a small discount for the broken TV. I went to the room (112) and was not able to get the door open, although the light turned green when I scanned the key. I returned to the office for help. They came to the room to show me that the handle sticks and I had to wrench it all the way up and push hard in the short time the light was green. So every single time I needed to enter my room, I had to use both hands to wrench the handle up and to the left and throw my body weight against the door at the same time to get into my room. Often I had to make several attempts to do it correctly. This was a huge hassle especially with having my hands full with dinner or two dogs and trying to get into my room. Also, I woke up on the next morning and realized wires were sticking out of the wall where the smoke detector should be. It was simply missing. I had another problem with the deadbolt popping out while I had the door open and I was unable to move it back in to close the door. I called the front desk and the clerk came to my room to help me with it. Again, the staff was exceptional. She showed me how to release it from the inside by working the handle up and down rather than using the deadbolt lever to move it. She offered to relocate me to a room on the second floor but advised me the TV was also broken in the replacement room. I had no interest in hauling all my things and two dogs upstairs to another room so I just stayed in 112. There was no coffee in the room and when I went to the lobby in the morning the large pot was empty. There was no breakfast included. Pros: The bed was comfortable and clean. Nice cold refrigerator. Microwave in the room. No idea if it worked. I didn't use it. I'm assuming it works and it's nice to have one in a room. Hot water in the shower. Great, convenient location. Safe area. Very responsive and pleasant front desk clerks. Very quiet in the room even with a fully booked hotel. Cons: Faulty door latches and sticky door (This was a HUGE issue for me to literally fight with my door every time I entered the room.) Missing smoke detector. Broken TV. No stopper in the bathroom to allow me to soak in the tub. Shower water pressure was low.. No coffee in room. No breakfast. $94 a night AFTER discount. Hair on the shower walls when I went to take a shower. The hotel is in a great location but next time I'll stay elsewhere. Any one of the above issues would be an annoyance, but dealing with all of these issues in one stay just points to poor maintenance and management. The door, smoke detector and d

設施不錯，前台服務水平低，信用卡預授權成了收費，事後解決問題卻也找不到及時解決的方案，事後幸得攜程客服及時跟進，及時得到退款，謝謝客服阿寶！

This was my first time visiting this hotel, recommended because of the yummy hot breakfast. I was moving out my apartment and booked the hotel through Priceline at the last minute. Due to me rushing and etc. I arrived at the wrong hotel location not knowing there were two locations. I was politely greeted by Willis (loved his outfit 😊) at the front desk who was AMAZING the entire time! He assisted me in my cancelations and reservations plus accommodating me the best way he could! I would definitely come back!! Clean hotel rooms, comfy beds, no noise issues and great and helpful staff!

不提供瓶裝水

Hotel ini tidak buruk, sarapannya mewah, kakitangannya sangat bersemangat, dan nisbah harga-prestasi agak tinggi. Cuma lokasinya agak jauh, dan tidak begitu mudah dilihat.

Located in a thriving part of the metro area, this hotel offers clean, quiet, well-appointed rooms, convenient parking and a front desk staffed with people who work with guests to make for a satisfactory stay. In our case, my wife attended a conference next door, which ended well past checkout time. Normally, that wouldn't be a big deal since the hotel is close to parks and other areas that are fine for reading a book, checking email, etc. But this was a typical hot, muggy Michigan summer day and thunderstorms threatened. Not conducive for spending hours in the car. We explained the situation and – problem solved – checkout was extended by three hours. That's customer service. That alone would be a reason to revisit if we were again in the area. I wish TripAdvisor would allow half-star increments to ratings. I gave the hotel four stars. That's a bit generous and 3 1/2 is more realistic.

We stayed overnight in April 2022 for family business. I booked directly through the IHG Holiday Inn website, and looked at the East Lansing site directly. There was no mention of renovations or anything out of the ordinary. When we arrived, there was no desk attendant, just a ”ring bell” sign with a bell marked, ”not today”...what a welcome. The desk attendant did arrive in short order though, and he was helpful for the simple requests we needed help with. I had booked a 2 queen bed room, but we soon learned that they were both full beds, NOT queens. Our 4 year old and 3 year old normal-sized children filled one bed. They were NOT QUEENS. Also, this location is under construction. There is no breakfast, just ”to go” bags in the breakfast area. It looks like the breakfast area was just shut down one day after hot service and left. There was a warm mixture of various juices in the bottom on the juice machine, cereal in mislabeled multi-serve containers left out without milk, and cases of shelf stable juice cups and cans to go with the to go bags. Coffee was not fresh, and it had run out by 8 am. The to go bags were each filled with a random fruit or applesauce, and a nutrigrain bar or some other carb. Overall, it was disgusting. The room was ok, aside from bed sizes being wrong. There was no kleenex, and there were screw holes in the door where it appeared that the lock chain had been removed for some sort of L-shaped replacement bracket. Upon checkout, we asked the desk attendant for some sort of discount for not knowing about the non-existent breakfast and wrong bed sizes, but we were just given a business card with a manager to call some other day. Wait to book here until they get their renovations finished and their rooms properly advertised.