Hotel berhampiran Spielzeugmuseum, Ingolstadt

Location is the best. Good value for money

Die Lage ist super - man ist schnell auf der Autobahn und zu Fuß in der Altstadt. Die Donau und das Schloss Ingolstadt liegen unmittelbar vor der Tür und man genießt den Komfort des direkten Zugangs von der Tiefgarage zum Hotel, bzw. der Etage auf der man wohnt. Die Betten sind sehr gut und auch die Kopfkissen sind sehr angenehm. Im Bad gibt es eine großzügige Walk in Dusche mit Regendusche. Im Zimmer gibt es einen großen Fernseher, einen Kühlschrank sowie einen Schreibtisch. Da das Zimmer sehr ruhig war, konnte man ungestört schlafen. Das Zimmer 232 in der zweiten Etage liegt ebenerdig zum offenen Hof, so dass man das Fenster zum Schlafen nicht offen lassen kann, da jeder durch das Fenster ins Zimmer gelangen könnte. Die Klimaanlage hat es nicht geschafft das Zimmer ordentlich herunter zu kühlen. Da das Hotel noch neu ist, dünsten Teppiche etc. entsprechend aus, weshalb frische Luft durch die Fenster unbedingt erforderlich ist. Die Kosmetiktücher wurden vom Housekeeping nicht aufgefüllt und der Mitarbeiter, den man vom Zimmer aus telefonisch nach mehreren Versuchen erreichte, sprach kein Deutsch/Englisch. Er verwies unwirsch auf die Rezeption. Die Rezeption war vom Zimmer telefonisch nicht erreichbar, weil dort lediglich EIN Mitarbeiter um 17/18 Uhr tätig war und dieser Mitarbeiter gerade einen Gast aufwendig beraten hat. So mußte man sich wieder anziehen, runter gehen und dort warten, bis die Beratung für die Umgebung und die Ausflugsziele abgeschlossen war, um Bescheid geben zu können, dass man Kosmetiktücher benötigt. Irgendwann erschien dann der Housekeeping-Mitarbeiter mit den Kosmetiktüchern. Der ganze Prozess dauerte fast eine halbe Stunde! Wenn man, wie in unserem Fall, sich kurz frisch machen möchte und dann einen Termin hat, bringt einen dies in eine unnötig stressige Situation. Schade ist, dass das Hotel kein Arrangement mit dem Betreiber der Tiefgarage hat, so dass für jede Ein-/Ausfahrt erneut Gebühren entstehen. Schöner wäre es, als Hotelgast ein Tagesticket lösen zu können, um hohe Kosten für angefangene Stunden zu vermeiden.

Sehr schönes modern eingerichtetes Hotel mit viel Sichtbeton und sehr geschmackvoller Inneneinrichtung. Tolles Bad mit bodengleicher Dusche. Nicht sehr groß, aber perfekt durchdacht. Bequemes Bett mit etwas weicher Matratze. Im Zimmer herscht eine etwas seltsame Atmosphäre, da die Wände anscheinend mit einer Art schalldämpfender Bespannung versehen sind. Alles klingt irgendwie dumpf. Es fühlt sich ein bisschen an, als hätte man Kopfhörer auf. Hatten wir so noch nie in einem Hotel. Das Frühstück war relativ einfach, aber gut, grundsätzlich war alles da, was man braucht. Sehr freundliches aufmerksames Personal. Insgesamt fühlt sich wohl und kann auch gut einige Tage hier verbringen. Insgesamt ein sehr gutes Preis-Leistungsverhältnis.

War ein toller Aufenthalt und sehr ruhig. Das Frühstück ist sehr l.

It seems incredible that having the agency booked the room in advanced and already paid, when I arrive close to midnight they guy in the reception tells me with a Smile ”I have bad news for you... we are over booked”. At the beggining I thought it was a JOKE but no. I'm travelling everyweek to ingolstadt and normally always stay in other hotels and this had never happened. To Top it all, they wanted me to pay for the room in the other hotel (which they got on the moment by calling to other hotels... not in advance knowing that this would hapen) that they would refund the agency (which I said not) and then showed me a picture of the other Hotel and said ”ok its here”. I had to argue so that they paid the taxi to get me there and not knowing that I understand German, the Guy started discussing with the taxi driver becasue 9 Euros was too much for them to pay. Finally they told me ok just go and we will take care of the taxi but imagine what happened when I arrive to the other hotel... the taxi driver told me that they didn't agree on nothing so I had to pay it myslef as clearly from what I heard the Taxi driver didn't have any fault. Its terrible that they overbook an already paid room but even worse that they do not inform in advance or take care of everything in advance... basically they overbook the rooms and hope for a no show and when problems arrive they try to solve it whith an ounce of respect for the customer. p.s. And to reeinforce this... they guy says... we have to customers arriving in the morning and they also don't have bedrom.... as an excuse not to find a solution in the hotel for me... Its a shame that things like this still happen nowadays.

The hotel was good on many occasions, but due to the following, I can't give it 5 stas. - There were no kettles in the room for making tea / coffee - There was no welcome water - The pressure of the water from the shower was a little bit too low for my liking.

I spent one night here on my way from North Germany to Italy. It is just a few hundred meters from the highway. I make the trip often and have tried many different hotels and motels along the route. Although Block was slightly (but only slightly) more than I usually spend, it was most definitely worth it. The (standard double) room, while not vast, was certainly not cramped. And the room layout was extremely well thought-out, unlike many places where, when you sit at the desk, you can feel the bed pressing into your back, or you have to squeeze sideways to get past the wardrobe. Here, you could move around freely. The bathroom was also roomy, with a large walk-in shower. The room has a mini-bar (which I didn't use) and a coffee maker (which I did). The common spaces are also nicely appointed and well thought out in terms of flow. There is a large garden terrace and a smaller terrace off the breakfast room. As I am covid-cautious, I sat and ate outside, which was not a problem. The only drawback is that there is no restaurant in the hotel. But they provide you with a list of nearby places to eat. Or you can opt for what they called ” bar snacks”, either pizza or a salad. I had the salad, which was the size of a main course and tasted good. The bar has a nice selection of wines. As compensation for no evening restaurant, the breakfast was killer. A vast variety of hot foods, both sweet and savory, and good quality cold cuts and juices. (And, yes, a muesli bar, which I saw out of the corner of my eye ;-)) Both the common spaces and the room/bathroom were spotless and seemed well-maintained. All the personnel, from reception to bartender, were friendly and professional. As others have mentioned, you can hear the highway a bit in the outdoor spaces and if you open the window in your room. So if you are highly noise-sensitive, probably not the place for you. Otherwise, I recommend it.

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to ”Go, Go!” This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Perfect hotel experience. I called ahead to say I'd check in late, was told no problem. Upon arrival, the very friendly people there were waiting for me, had pre-printed all of my sign-in paperwork, managed to work around my company's a bit strange booking request system. The place is clean and modern. There's heating on the floor of the bathroom. It does not smell strong, neither perfumed nor like smoke. And moreover, someone cares. I was there in the time before christmas and the decorations were tasteful, clean and awesome. Not gaudy, but noticeable. Breakfast is awesome for the price. There was even salad. I did not have to ask for vegan milk, it was just there. I'd stay there again any time I am in the area.

Wir waren auf der Durchreise eine Nacht im Boutique 025. Diesen Zweck erfüllte es auf jeden Fall sehr gut. Nahe an der Autobahn gelegen (aber ohne Lärm). Schön eingerichtete Zimmer. Alles sauber. Sehr gutes Preis-Leistungs-Verhältnis. Frühstück haben wir nicht ausprobiert.