Hotel berhampiran Good Counsel College, Innisfail

Room was spacious and really clean, pool area was very nice and staff really friendly.

I really don’t know where to start. Sadly, massive disappointment, unfortunately not worth your hard earned money. We arrived and were greeted by a mildly pleasant lady, though not rude, not much engagement or interest in telling us about mission beach and where to find things, we appeared to be a chore. We arrived in our bottom floor room finding this particular room not like the photos, except for the location and view. We paid over $240 a night for a very small pokey room. The fridge was not hot but not cold and the small freezer did not even freeze the water sitting in the ice tray. The TV wouldn’t switch on at all. The remote had no back on it and was rusty and wasn’t working, the maintenance man came to fix very quickly telling us we must of bumped the antenna while plugging our car fridge in (we did not) as the small bar fridge was not cold enough for milk. That’s ok, all fixed. The sliding doors stepped out onto damp soil from humid, rainy weather and there was no mats provided, outside or inside so we couldn’t use that entrance or soil and sand would be tracked through the room which wasn’t hard to do coming from the beach. We were provided two small aluminium chairs, one bent and broken and the other one not much better. We arrived at Buka restaurant, waited 30 minutes for a drink, with no one there, that’s ok, we got up and ordered and bought down our own drinks, that’s no problem but it is supposed to be table service. However, the cocktail by the young English guy was superb. Another time we came for an afternoon drink at Buka restaurant we asked the receptionist should we just go thru or wait to be seated even tho there was no customers, she didn’t even look up from her keyboard and said curtly that’s not my area you’ll have to go over and ask. Mind you the bat person was 3 mtrs away.. This particular receptionist was most unfriendly at each encounter. We avoided her completely. The beach is stunning and absolutely beautiful surroundings, it a shame we experienced terrible service time and time again. Definitely not a “resort”. it is clear Castaways Resort is not maintained well and very untidy in some areas. Many pool tiles fallen off, the garden with frangipani tree in the middle of the restaurant has a broken garden light sitting in between a whole lot of dead leaves, the building has rust areas throughout, it is tired with tables rusted and timber flooring needing attention, and not maintained to an acceptable level for what you pay for. We then returned that evening and waited an hour for dinner to arrive, without our cutlery, which we had to go find. We were told they were short staffed, that’s ok we can understand this happens. In the morning we waited an hour for breakfast, with only 2 other guests, it arrived sans cutlery again. We asked for a room clean, the floor was not cleaned, the bed was made and towels provided, that’s all. Lunch was an hour late again, we had to go up and order which is not a problem, but it