Hotel dengan Wifi di Victoria

"i love this hotel! very ideal location and walking distance to everything. staff are also kind enough. the facilities were perfect! thank you so much as we had a wonderful stay!"

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"Great hotel great location ,stopped here many times ,parking is now better but still costs you $20 day but it is downtown ,heating in room very poor ,had to ask for additional heater .this room also had large windows with a view to the ocean which was great ,but heat loss from windows with a small portable radiator was not sufficient ,but luckily this room had an open fireplace ,so I sublimated the heat by making a nice fire ,may be a good idea for the hotel to offer to sell the logs rather than me going out to a hardware store to buy them"

"호텔 프런트 직원분들이 굉장히 친절하셔서 묵는 내내 기분이 좋았습니다! 청결도는 거슬릴 정도는 아니지만 조금 오래된 느낌이에요! 그래도 깨끗한 편입니다. 바디워시는 없었고 기본 비누랑 샴푸, 컨디셔너만 있었습니다. 위치가 매우 좋아요! 빅토리아 이너하버, 의사당, 그 뒤쪽에 핫플에 다 걸어서 10분 내로 갈 수 있어서 레스토랑, 바, 카페 갔다가 편하게 귀가할 수 있어서 매우 좋았습니다. 버스 정류장도 근처에 많고 비콘힐 공원도 버스타도 되고 걸어서도 갈 수 있을 정도예요! 추천합니다"

"My suite was immaculate and the appliances were new and in top notch shape."

"Nice location and nice staff. It’s clean inside the room but not outside the room where areas with carpet coz it’s old building. Air conditioning doesn’t work to heat the room and no room temperature can be adjusted. Too cold for December & had to call front desk to get extra duvet. The breakfast is very nice"

"I was in Victoria for a conference at the Conference Center, and Chateau Victoria's location couldn't have been better! Perfect walking distance with great stops for coffee, lunch, or dinner along the way. The Chateau staff was incredibly friendly and helpful with all questions I had and you HAVE to visit the restaurant, Vista 18. There isn't a bad seat in the house with windows overlooking the town in all directions. My server, Scott, gave a fantastic dinner choice (halibut) which ranks in one of the top 10 meals I've ever had! Excellent wine and cocktail choices as well as desserts - as tasty as they are visually delightful. My room had everything I needed including a Nespresso and a small fridge. I WILL BE BACK! 5 stars."

"We had a great stay here! The building itself is older, but it’s very obvious that the hotel has been newly renovated. Everything felt clean and fresh , the room was spacious, the furniture looked brand new, and the overall atmosphere was comfortable and welcoming. One of the highlights for our family was the game room, which was perfect for keeping the kids entertained. The amenities were also excellent, and the customer service was outstanding from check-in to check-out. A huge bonus was the free EV charging, which made our trip even more convenient. Overall, we really enjoyed our stay and would definitely love to come back again!"

"My stay there was comfortable comfortable enough, my only complaint is in the morning there was some construction work going on inside the hallway very close to my room. Wasn't particularly relaxing."

"Overall good. Clean with elevator. Location is fine but the area is not appear to be as safe in the evening. The is typical downtown area I believe in BC. I would like to have microwave which would be better."