Hotel dengan Wifi di Tōyako

"Overall a Great Stay, Though Service Left Room for Improvement. We recently completed a 3-day, 2-night stay at this hotel, booking a package that included both breakfast and dinner—which I highly recommend. While many local guests opt for day trips or single-night stays, staying two nights allowed us to fully enjoy the experience. Property & Amenities: The property is a traditional, slightly dated onsen hotel in terms of room amenities, but the public areas are well-maintained and clean. The location is also extremely convenient. Service Experience: Most of the staff—including the male receptionists, buffet team, and bar staff—were wonderfully welcoming and friendly. Unfortunately, our interaction with one front desk staff member, Ms. Morikawa, was disappointing. Although she understands English, her attitude towards us was noticeably cold and distant. Having traveled extensively throughout Japan and internationally, the contrast in hospitality was clear, particularly when we observed her interacting warmly with Japanese guests right after being dismissive with us. We felt compelled to bring this matter to the attention of the Front Desk Manager. While we rarely feel the need to raise service concerns in Japan, we felt it was important to share our experience regarding being treated differently as foreign guests. Aside from this incident, we enjoyed our time and appreciated the efforts of the rest of the team."

"A dated place. Old fashioned tap mixer and door set. Toilet very small and the door cannot even open fully. Worst, there's still a step to it. Have to be very careful, specially with the wet floor after the shower. They claimed it's a mountain view, it's just trees actually - cannot even see far! Bed was uncomfortable with only a small pillow. The floor at the men onsen is very disgusting! It's a far cry from the photos here. Don't recommend at all!"

"The location is far away from the lake ( fireworks) main area. You need your own car for accessibility. Parking is free on site. Smaller establishment as compared to the main hotel accomodation in the main area where main shops/ bakery/ restaurants are located. Amenities given are ample and neatly arranged in the wooden box. Onsen room is useful and good for private moments. Water pressure in the bathroom is great Dressing area with table and drawer is in an ideal layout. Aircon unit is good and working. Bedding and pillows need improvement. Ventilation in the toilet bowl area need to have better airflow so the humid and smell will remain in that little section. Breakfast staff need to be more attentive before serving breakfast set to guests as they missed out one sashimi dish and had to be alerted when we cross checked with each other. Staff had to give a puzzled expression and it was totally unnecessary as the rest of us took the Japanese set as well and we can see what is missing if it's missing. They replaced the missing item after deliberating with their kitchen or back end. And with the new accommodation fees and taxes or onsen fees implemented on non-resident of Japan. We feel that it should be informed during check in time. And not during check out time and spring us with surprise as we have a schedule to work on and we are in a hurry. It felt very unpleasant and due to limited language efficiency had to even check with another friend who is a Japanese . And has to be clarified why there are three charges . This causes unnecessary stress, inconvenience and unpleasantness for visitors who expect a certain standard based on the reviews posted by other users. Unfortunately, the situations in the restaurant, check out and experience on the final day ruined the stay."

"*⭐ Amazing stay at Toya Kanko Hotel with Lake View* Booked a Lake View room and the view was unreal — woke up to Lake Toya right outside the window. At night we could see fireworks from the room, zero crowds needed. Felt so special. *Highlights:* 1. *Private onsen option*: Booked a private family onsen and it was worth every yen. Clean, spacious, and relaxing with lake views. No rushing with others. 2. *Fireworks*: Room faced the lake so we watched the nightly summer fireworks from bed. Hotel staff even told us the timing. 10/10 experience. 3. *Room*: Spacious Japanese-Western room, tatami + bed. Clean and well-maintained. 4. *Location*: Right by the lake + short walk to shops. Buffet dinner had local Hokkaido food too."

"We had a great stay in Toya! The hotel is conveniently located near both the bus station and the train station, which made traveling very easy. The location is definitely one of its best features. The staff were very accommodating and helpful throughout our stay. Just a heads up — there is no private bath in the room, so be prepared to use the public bath/onsen. But honestly, the onsen was very good and relaxing, so it was a great experience. Getting a taxi early in the morning (before 7 AM) can be quite difficult in Toya, so it’s better to arrange your taxi the night before. A taxi from the station to the hotel costs around 2,000–3,000 yen. Overall, a comfortable, relaxing, and convenient place to stay!"

"Stayed at the Deluxe Villa in WE Hotel Toya Dusit Collection and it was honestly one of the nicest stays during our Hokkaido trip. The villa was extremely spacious, clean, and beautifully designed with a very modern Japanese style. What surprised us most was how big the villa actually was — it came with 3 bedrooms, 3 toilets, a large living room, dining area, laundry room, and even 2 floors. It truly felt more like staying in a luxury private house rather than a hotel. The atmosphere was very peaceful and relaxing, perfect for a getaway near Lake Toya. We especially loved the warm wood interior, tatami-style seating area, huge windows, and cozy living space. The bedrooms were comfortable and the entire villa was very well maintained."

"Penginapan singkat satu malam saya di Kohan Tei meninggalkan saya perasaan yang bercampur-baur. Sebaik sahaja melangkah masuk ke hotel, jelas sekali bahawa tempat penginapan itu agak usang; sejujurnya, semuanya kelihatan usang. Suasana usang ini telah menjejaskan pengalaman, menjadikan pemandangan tasik yang menakjubkan sebagai satu-satunya tarikan sebenar—dan itu pun bergantung pada cuaca yang baik, menjadikannya agak sesuai atau tidak. Malangnya, onsen itu mengecewakan. Kemudahannya sendiri kecil, dan saya mendapati ia menyusahkan kerana mereka tidak menyediakan tuala, yang memerlukan perjalanan pulang ke bilik. Walau bagaimanapun, masalah terbesar ialah tab mandi luar: airnya tidak cukup panas untuk benar-benar berehat di udara musim sejuk yang sejuk. Dari segi positifnya, saya dapat melihat mengapa bufet makan menjadi tarikan utama. Sarapan pagi dan makan malam nampaknya popular, terutamanya kerana mereka menawarkan pilihan yang menyeronokkan untuk membuat panggangan mini atau hotpot anda sendiri. Satu-satunya kritikan saya di sini ialah masa sarapan pagi terasa agak singkat—ia pasti tergesa-gesa untuk menghabiskannya sebelum tamat. Akhir sekali, lokasinya sangat baik untuk diterokai. Kami menikmati perjalanan selepas makan yang indah yang menjangkau sehingga ke dok feri (kira-kira 3-4 km). Ia merupakan satu perjalanan yang damai dengan arca-arca di sepanjang jalan, sesuai untuk bergambar. Secara keseluruhan, walaupun persekitarannya cantik, hotel ini sememangnya memerlukan pengubahsuaian besar-besaran."

"Location at edge of the quiet town was good. Easy access to food places and driving to attractions around lake Toya. Staff informed us where would be the best spot to view the daily fireworks during summer. Rooms will all oversee the lake so it was brilliant waking up to such sights. Hotel breakfast was simple but delightful. Felt like home cooked foo"

"Very close to the bus station! It’s only like 4mins walk. The hostel was very clean as well and there’s sauna. On top of this there’s free laundry service as well"

"This stay was a mix of highlights and disappointments. The hotel’s location is undeniably prime, with excellent transportation and convenience all around. The dining options were equally impressive—both the buffet breakfast and dinner offered a fantastic selection of delicious, high-quality dishes, making the culinary experience the stand-out feature of our stay. However, the room facilities and housekeeping details fell far short of expectations. The room amenities felt quite basic and lacked proper pre-arrival checks. For a hotel with hot spring facilities, it was surprising that no basket was provided to carry items to the bath, and there was a clear shortage of towels in the room. Considering the high price tag, the overall experience did not feel proportional to what we paid. While the location and food were outstanding, the hotel needs to improve its room standard and service details to truly justify its rates."