Hotel berhampiran IGREJA ADVENTISTA DO SÉTIMO DIA CENTRAL I - IRANDUBA, Iranduba

Efetuamos a reserva da hospedagem com base nas fotografias divulgadas. Realmente parecia se tratar de um hotel 4 estrelas, como anunciado. Chegando ao hotel, notamos um odor desagradável na recepção. Para atender aos 11 andares de quartos, havia apenas um elevador operante, este pequeno e com odor extremamente desagradável. A preocupação com a pandemia de Covid-19 inexiste. Vários funcionários não usavam máscara, bem como muitos dispenseres de álcool gel encontravam-se vazios. O primeiro quarto que nos foi disponibilizado apresentava aspecto decadente. Colchão desconfortável, roupas de cama rasgadas, limpeza deficitária (incluindo um carrapato no lençol), além do ruído ser bastante desconfortável. Feita a reclamação nos reacomodaram em um segundo quarto. Este era ainda pior. Encontramos aranhas, formigas, uma latinha de cerveja no banheiro e o colchão era extremamente desconfortável. Feita uma nova reclamação, fomos reacomodados para um terceiro quarto, este era um pouco melhor e foi possível prosseguir a estadia. No último dia da viagem, a fechadura eletrônica apresentou problemas e a equipe do hotel levou cerca de uma hora para realizar o reparo. Vale ainda destacar a baixa qualidade do café da manhã. Pelas fotos no site de reserva parecia ser uma refeição completa, no entanto, haviam apenas algumas opções de pratos quentes, um ou dois tipos de bolo, café, suco e apenas um tipo de pão. Tudo limitado, se acabasse, acabou… Para finalizar, destacamos ainda a falta de cortesia do staff durante as solicitações e atendimentos.

After the drought in the Amazon cut our 9 day camping tour short, we found Mural Living as a last minute accommodation for a shower, wi-fi, and air conditioning. Over the next few days, it became our home as we scrambled to find another tour operator. The hotel is centrally located, clean, and feels like home. We loved the hot showers, the quick service requests, all the kindness shown when communicating with me in my awful Portuguese, and the general low key vibe of the place. We ended up staying 3 nights, each morning coming down and asking to stay another night but keeping the same room. They so kindly obliged. I'm a huge fan of this hotel and whole-heartedly recommend it for others. It'll feel like a home away from home.

10min drive from the center. Lovely hotel Rooms facing the pool are the best. Great amenities: pool, tennis court, gym, well maintained grounds…. Generally good service, Fabiola was great. Very nice ,friendly atmosphere during the weekend, with fegeoada , excellent buffets ( lunch and dinner), live music. Breakfast is fabulous

We got a crazy early morning arrival time of 3am from the airport to kick off our visit to the Amazon rainforest. Needless to say we arrived exhausted, but Gabriel at the Quality Hotel in Manaus took great care of us. He arranged a very early check in for us (11 hours early) so that we could rest up before our tour began. Gabriel was a Godsend! Thank you Gabriel for saving us. The fruit flavored water is a welcome treat every time we pass through the lobby.

Ótima estadia, hotel bem limpo e confortável! Localização privilegiada próximo ao porto da Ceasa. Funcionários educados e prestativos.

We spent one full night and one partial (our flight left at 3 am). The lobby, restaurant, and bar are really nice. Food and service in restaurant were very good. Restaurant prices were reasonable given the quality of food and service. The front desk staff were very nice and spoke very good English. Even the van driver was exceptionally friendly and helpful. We stayed in two different rooms. Both were very clean and neat. The bulk shampoo and soap dispensers in the first room were empty and there was a plumbing issue, which we reported. The entire facility is very clean. The decor is a little austere, which I assume was just someone's choice. It is comfortable and decorated with very nice artwork. Definitely a nice place to stay.

All rooms are one-bedroom apartments – much larger than the rooms of the competitive hotels. If possible, ask for a high floor room on the side with the view to the Rio Negro bridge. The front desk person spoke good English, the staff is friendly and the breakfast is good. There is a supermarket and a drugstore across the street. Several good restaurants and a big mall are in a few minutes walking distance.