Hotel berhampiran Millie Mine Bat Viewing, Iron Mountain

This is a beautiful, new hotel in Iron Mountain! I’m a fan of the newer version of Towneplace Suites properties and especially love the suite design and colors used in the textiles and decor. I was impressed with Christopher the front desk employee who was very helpful and considerate. I look forward to staying here again on all of my future work trips through this area. The hotel is conveniently across the street from a good Mexican restaurant Carlos Cantina and less than 5 minutes from an adorable coffee shop with good coffee, Contrast Coffee. Highly recommend.

We arrived with two adults, two children and two dogs. Needless to say, the manager had some tools on her bell cart and we asked if we could borrow it to bring all of our stuff inside. Sam, the day manager, told us no and never offered the one she was using. Then they only gave us one room key. There was no free breakfast. There were zero towels in the pool area. After swimming, I wanted to bathe my children. There was two bars of soap in the room. When we asked for shampoo and conditioner, they wanted to charge us $2.50 a bottle! We called corporate and they even called it complimentary, but it’s up to the owners discretion. When we called the night manager out on it, she said it isn’t the owners discretion, it was Motel 6’s, and their hands were tied. My wife went back to the front desk to ask what time the manager, Sam, comes in the morning. And she caught the two front ladies in back complaining, saying very rude things about us, and took it to the point of threatening to call the cops on us! She asked them if they were done gossiping and would actually help their customers. They were very rude in saying what do you want. She said forget it. This is an absolute joke, we have never been treated this way. She even eventually apologized to them for being that upset, but they did not care whatsoever! In the morning, the manager Sam, told us it was our fault that the staff was rude because we were rude to start. In reality, it was the opposite! We asked about simple items and things and every response was extremely rude, short and they acted like we were inconveniencing them! We have been here multiple times before and have loved every stay when it was the Americas Best Inn. Now it’s Motel 6, but sadly and unfortunately the same staff. Just now rude. We cancelled our second night and stayed at a different hotel. We are extremely disappointed and will never return again. I would highly recommend finding a different hotel! Oh, and this hotel has been under construction for the past few years because they are trying to fix it themselves. There’s plaster dust in the hallway floors, tools laying around in the lobby, the siding has never been completed. It tells me they don’t hire contractors, is anything up to code? Makes me wonder….