Hotel Residence Inn di Irvine

I have a special-needs son and every night or every other night I have to go down to the front desk and get a fresh change of sheets. And for me I feel like I am bothering the front desk by asking for a fresh change of sheets. But Miss Jody never hesitate and gives me fresh change of sheets. Every time I go down there with a smile on your face, and I really appreciate that. Her kindness and her professionalism is amazing and I just wanted to tell Jody thank you for making me feel comfortable here at the Marriott residence Inn John Wayne Airport. The maid service is excellent. The rooms are amazing The maid service is 100% quality. Just everything about this place is amazing and I want to thank everybody that works here. Have a beautiful day🌹🔥🙏🏿

It's an older property, but maintained fairly well. The room however was dated with popcorn ceilings, both bathroom doors wouldn't close without a lot of effort (warped), no towel racks, no lotion provided, and sofa bed uncomfortable. The breakfast was unchanged from day to day. The worst part was, when I booked, I used the show taxes and fees option so I knew what I would be paying. The first night of my stay, I was charged an additional $41 without any authorization or explanation of what it was for. I went and spoke to the front desk and the gentleman working there that evening and asked him what the $41 was for? He said it was for taxes and fees. I then explained to him I booked with all taxes/fees and I already paid them and showed him my booking receipt. He still said they were additional taxes. Then he added everything up on a calculator and told me the total I should be paying. Guess what? His total matched my total!!!! I told him yes, I agree! But I was just charged another $41. He then told me it was for additional taxes and not to worry, because it's correct. He couldn't really tell me what ”additional taxes and fees” it was for. He then told me he saw that I wasn't charged for the normal $350 deposit for some reason, and if I wanted, he would go ahead and do that now. Of course I said no, I don't need/want that. He then proceeded to tell me to just pay the $41 since I wasn't charged for the ”incidental deposit” and I should be happy I wasn't charged that. I said but that is a deposit - not a charge and will be refunded if all is well at the end of my stay. He said yes, but he will just go ahead and charge it now since it wasn't charged. He Then asked me if it was ok to charge the $350? I said no. He said don't worry about the $41, if it's an error it will be refunded. He was extremely rude and condescending.