Pengguna Tetamu
20 Mac 2024
DO NOT EVER stay here. This place was not 5 stars on the family side, and we didn't know there were multiple resorts on this property. We planned a senior trip and had 50 people all together staying at this resort. On the first day, we couldn't get into any restaurants to eat because they said we needed reservations, and it was completely full. We were starving due to our travel that day and couldn’t believe most restaurants didn’t open until 6 and you needed reservations. Upon check in, the hotel clerk was trying to sell me on an upgrade. He said I am giving you a free upgrade right now, but would you also like to pay for another upgrade for unlimited butler and room service 24/7. He told me it would cost $50 extra per day. I then overheard another clerk tell my friend a different price, so we both looked at each other and said wait what and NO thank you, this must be pocket money. When I finally got to my room, our butler greeted us and told us about all the services, and he explained that the butler and room service is 24/7. WOW, what a joke! I am so glad I didn't fall for that scam. Later, when all my other friends checked in since we all arrived at different times, I found out they all got sold for an upgrade (there was no upgrade). We were all in the same exact buildings and all had butlers and room service 24/7. There wasn’t a difference anywhere. I felt so bad for them and each of them paid anywhere from $270-$780 each. Also, my friend who checked in with me went back to complain to the front desk about moving her room to another room since we all paid for a pool side view room, but she was on the bottom floor next to speaker and her room smelled like mildew. The manager (Gaspar Pina) came since the clerk couldn’t do anything and he said NO there’s nothing we could do, it’s all the same. Meanwhile, everyone else checking in got a better and higher room. He wouldn’t accommodate or anything, but instead threaten her and told her ok, here is your option, I will move you and all your 50 friends to another tower and downgrade you since you were all upgraded for free (LIES) if you want me to move you from your room. He knew she wasn’t going to say yes to move everyone even though he said the resort was completely sold out! And the worst part of this whole resort nightmare was that there was a complete blackout for the two towers that we were all in (11 & 12) from 2:30-5:30am. We were all afraid, not knowing what the hell was going on and if the cartel was coming to the resort to raid us. There was not a single hotel person who came to check on us or announce it. It was super-hot and humid already and imagine NO A/C and you couldn’t see anything (pitch black hallways and room). We had to use our phone flashlight to get around. They didn’t even apologize or anything to their guests the next day. On top of being here for 5 nights and 6 days, the food was so mediocre. The best meal I had there was the Thai restaurant believe it or not! I was
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