Planet Hollywood Cancun Resort

Service was great. Our ocean view room was lovely. The room itself was clean but definitely could tell wear and tear in spots but that wasn’t a bother to us. Food was less than to be desired. Every meal left me wanting more so that was disappointing. The beach front was great as well as all the pools and lazy river. We had some issues in our group with charges to rooms that shouldn’t have been there. They all eventually got sorted out but it took a lot of work to make things right. I don’t think I would recommend this resort to family and friends. I would look for a different resort but the island itself was good.

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

This is a great family resort. So many things for my young kids (8 and 4) to do. The water park was great, the beach has amazing white soft sand. The superhero parties, the shows at night, the staff especially Sergio at the Sol Cal buffet. The flowrider and the staff there were also amazing, they way they helped, taught my kids. The one thing that left a little be desired was the room. I have also been to PH in Costa Rica and the rooms there were amazing, the room in Cancún, was dated, run down slightly and advertised as 2 queen beds but they are only doubles. The food was great and we had no issues booking into a la carte restaurants using the app.

Let me start by saying that everyone will have their own experience and thank goodness ours wasn't as bad, as some reviews I've read. After VID, most resorts and their quality went downhill, and what was considered 5 stars before now can barely get to 3.5. With this mindset, you won't be disappointed... Cons summary right of the bat: - crowds and lineups everywhere you go  everywhere and for everything - upgrade to Star Class if possible - you will be helped by a butler to book "always busy" restaurants. Otherwise, good luck getting them, especially if you're here only for 7 days - to get a spot by any pool, you'll likely have to get up at 5:30 AM. Otherwise, it's all taken. Good marketing and selling of Cabanas and papagayas, this way  they guarantee you a spot for $ - rooms are outdated (unless you're in Prime/Star suites and upgraded buildings), especially when you look closer in the shower and bathroom. Our door didn't even have the lock, so we had to prop it when taking a shower as it kept sliding open. The shower had yellow water and mold, and it took water shoes to wear in there. - there's no covered theater with seats, like many other hotels have. Good luck getting a couch seat to watch any of the nightly shows. The hotel itself is beautiful, the main area, restaurants, cafe fuel, and movie theater are all done very well and are very pretty, especially at night with all the lights on. There are enough activities to keep kids and adults entertained.  This is the hotel where people stay up late. There's a lack of shade everywhere, but you can walk through the buildings to get some cover from the sun during the day. Food : Personally, I enjoyed the main buffet  SoCal  but only if you get there right at opening. Everything is hot and fresh, and line up isn't for 30 mins to get your food. Getting in after the opening takes a while, line up is huge, and food is cold. Italian restaurant was 2.5/5, and I wouldn't recommend it at all. Steak restaurant was 3/5, every piece of meat we ordered had fat we had to cut off, more than half of the piece was gone right away. Teppanyaky restaurant 4/5, chef and his shower was incredible!  Service otherwise was very slow. Burger place for lunch 4/5, kid enjoyed it, which meant the burger was prepped well. Restaurant by the beach for Star Class/Prime members 4/5 , best decision for breakfast at it has the same choices and fewer people than main. Pools: Lazy River, kids, and family pools aren't heated and are very cold Star Class pool is warm, and I wish they checked your bracelet, as it gets overcrowded quickly, being smaller, and the only warm pool in the resort Beach: Clean and sandy, no rocks in the ocean There are not enough beds or shade, though, so you have to be in love with the sun to stay there Kids club: Amazing!  Kids have many different activities and are always kept busy. Spa: We had complimentary hydrotherapy and massage,  both of which were wonderful. Would recommend

Flow Rider!~ Edson, Xavier, and Joaquin with the flow rider team are beyond awesome! They are built to provide excellence! If your kids can follow instructions, they will be on 2 feet surfing w/in the day. My kids lived to visit the Flow Rider crew. They knew my kids by name no matter which part of the pool area they were visiting. The men work so hard entertaining while teaching. They assist with pool entertainment set-up and keeping the lazy river going. Edson, Xavier, and Joaquin make a difference for sure!!

We stayed at Planet Hollywood Cancun for 5 nights right before Thanksgiving, hoping for a fun, all-inclusive experience with great beach vibes and activities for the kids. Spoiler alert: it was a mix of "meh" and "what were we thinking?" compared to our past Cancun stays (Moon Palace Grand, you have my heart). Before we even arrived, I was bombarded daily by different virtual concierges trying to sell me spa treatments, cabanas, and "exclusive" deals. I booked three pool cabanas, which was a breeze thanks to their relentless pursuit of my money. The catch? They promised top-shelf alcohol with the cabanas, but what we actually got was a cheaper version of everything—think JW Red Label instead of JW Black. Yeah, not the same, but at least they eventually honored it after a little escalated drama. Pro tip: if you book a cabana for the booze, double-check what you’re really getting. Check-in was a solid 30 minutes of standing around, because apparently, "early" means you’re stuck in limbo until you’re allowed to be mildly disappointed by the room. Speaking of the room: spacious? Yes. Stylish? Absolutely not. It’s clear they went with "budget chic," and by chic, I mean it looked like they bought materials from the "everything must go" section of Home Depot. The humidity odor? Strong enough to be a full-body experience every time we opened the door. Add in closet doors that wouldn’t stay shut and you’ve got yourself an exciting game of “Will the door stay closed long enough for us to get some sleep?” The view from our room was almost *Instagram-worthy*—if you like mini golf courses and kiddie pools with a hint of ocean in the background. The sunsets were a redeeming feature, though! Now, let’s talk about the cabana situation. Renting one for three days was absolutely the best decision we made—mostly because we had a prime spot, great service, and our own personal oasis. Our waiter - I wish I remember her name but she’s in my pictures - WAS INCREDIBLE!!! Give that woman a raise or a promotion because she was everything this hotel should have been and more!!! As for the bottle that came with the cabana this was *almost* as promised, and I’ll say this: if you’re into JW Black, you may want to double-check your booking because I nearly had to stage a rebellion to get it. The staff was fantastic, though, so they did what they could to make it right. Pro tip: Bring straws because they are eco friendly and anti straws in Cancun. The grounds were lush and the pools were, well, pools. There was a lazy river that could have doubled as a polar plunge, and big iguanas were the closest thing to wildlife we saw. Foam parties were so much fun, but the synchronized mermaid show? A hard pass. I’d rather watch paint dry than those mermaids do their thing. Mini golf was fun, but apparently, they don’t believe in enough clubs for everyone, so be prepared to wait. At least the beach was lovely, soft sand and drinks coming at you like it’s a competition. As for