Hotel berhampiran Yukichichibu, Isoya District

Nice hotel with convenient ski-in/ski-out access. There are many rooms in the hotel but nevertheless, the staff (reception, house keeping, etc) managed to maintain good level of service throughout my stay. Buffet breakfast had large selection of food. Shuttle buses to Hirafu/Kutchan start from this hotel, so no worries about not having seats. The buses were also quite frequent. There is a new Niseko Village shop area behind the hotel that houses few retail shops and restaurants, offering more options for food now, rather than just the what's in the hotel.

The hotel is beyond our expectations. Though the location is not as midtown as the name might suggest, it is only a short drive to downtown. Front-desk staff are helpful. The room is clean and aptly decorated. A water heater in a shower room is easy to work with. USB sockets are abundant. We are surprised to see a common kitchen available for hotel guests. I guessed many people would want to cook their own food during the snow-peak season. Not sure about the room price during Winter but the rate we got in Autumn is very reasonable. We would love to stay here again on our next visit to Niseko.

Next to the ski lift, easy to go out and go in at your own pace. Bit crowded during day time after 10 am. It helps a lot with a locker provided for each guest to keep the equipment. The room was spacious and comfortable, perhaps the hotel to improve on the timing for room cleaning service, especially for guests staying more than a week and expecting the room to be clean when we are out. The hotel has its own mini-mart, which help you to get some junk food and accessory for skier/snowboarder - a bit pricey but it's expected in the Niseko area anyway. The other downside is the hotel location is far from other convenience stores and restaurants (affordable where u can easily access in Hirafu) so it makes you book a room with breakfast and dinner.

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

Yvonne and colleagues were all very cheerful and always ready to offer assistance. Very clean and great scent throughout the ground floor and check in lobby. Free ride up to Gondola saved us energy climbing all the way up. Much appreciated for the complimentary upgrade to bedroom suite with city view. As the first stop of our honeymoon trip, my wife and I were delighted and already missing the restful experience!

This Onsen hotel is 100 points full points perfect. Attention to detail in every single way. Great location, 5mins drive from Annupuri ski resort. Hotel has the amazing forest view, offer free parking. Hotel is shoes free, all guests will require to take off shoes when enter hotel. All staff are friendly and helpful. They will make 100% effort. Hotel offered ski lesson and rental very convenient. Hotel has outdoor public bath and spa treatment. Free lounge has wine, champagne, tea, juice and snacks to guests. The set breakfast and hotel dinner is world class quality. Hotel rooms are very spacious! Noted room will supply plenty of bottle of water and some snack for guests. I can't wait to come back and stay longer for next time! Will recommended to anyone and everyone! Konbu Onsen your service really touch my heart. We are very grateful to stay in such wonderful hotel. Thank you so much.

I have been staying at the Green Leaf off and on for over 10 years. It is an excellent location for ski-in, ski-out, but unfortunately the hotel services have gone downhill. I had two rooms, and the Wi-Fi never worked in either room or the routers could not be fixed. Limited Wi-Fi was obtained by using a neighboring room. The room radiators which was convenient for drying gloves and ski clothes, I was informed, have been permanently turned off. Most disappointing of all is the morning breakfast. My family and I had always looked forward to it, but it has continued to get more frugal and sparce every year and is now comparatively poor from what it was 10 years ago. The hotel is trying to save money in the wrong way. It is obvious that the entire setup is now being outsourced. The supervisor in charge is very nice and personable, and doing his best with what is available, but the food quality is very average, and even the personnel are no longer Japanese. There used to be a nice coffee station as you exited the buffet room. It is gone. Real cream for your coffee, gone. Nuts, grains, and raisins for yogurt, gone. Assorted cheese section, gone. Assorted multigrain breads, gone, and the general food quality has become cheap. The Goshiki Restaurant, from 2nd hand sources, all expressed their disappointment with this evening restaurant in the same way as the breakfast. If food is not a concern, then the Green Leaf will be fine for you. If food is important for a nice ski-in, ski-out vacation, then you might consider a neighboring hotel instead.

4bedroomのペントハウスに3泊しました。施設や部屋の内装は良く、部屋からの眺めも最高でした。 ただ、ラグジュアリーホテルとは到底思えないようなホスピタリティの低さを随所に感じました。笑顔は全くなく、顧客目線に立って、より快適に過ごしてもらおうという気持ちも全く感じません。ただ運営側本意なルールを押し付け、業務をこなしているような感じです。1泊30万近く払って連泊している宿泊者に対してビジネスホテルのような感覚で対応しています。もはや現場だけの問題ではなく、上席者の指示や運営会社の経営方針自体に問題があるように感じました。施設は良いだけに、とても残念です。 まず到着時には車から荷物降ろすのを手伝う気配はなく目の前で傍観している態度に驚きました。荷物は車２台分全て自分達で降ろしました。チェックアウト時の手伝いも皆無。一番高いスィートなのにルームクリーニングは他の部屋同様に最低限で、使用した食器などは一切洗ってくれません。昨シーズンはskye nisekoのペントハウスに何度か宿泊しましたが、サービスのレベルや融通のきかせ方は綾よりはかなり良かったです。 他にもとにかく融通が効かなく、多々残念な対応がありましたが割愛します。ホテルが良く考え直して値段に見合って、心のこもったサービスに改善していただける事を願っています。

Do not recommend anyone to stay here - we were overcharged erroneously. Also the hotel is quite bad, more like a hostel but with hotel price. Also gave the below review to hotel (in person and over email) but they don’t even bother responding to me - they obviously don’t care about customer service or guests’ stay. Objectively, the hotel looks quite decent when we booked it on hotels.com but it was quite a terrible stay. Cons: - Do not book any ski services through the link the hotel provides. Hotel tried to charge us for ski lift passes which we didn’t know were booked. We made an enquiry for the lift passes but there was no payment page so we had assumed it’s not confirmed and separately booked it with the vendor. We received no emails which clearly said we had successfully booked and the at payment was due at the hotel. The emails on this service that the hotel sent were bundled up with other services which we had indeed paid for and bought. The hotel made the entire service very confusing and had led us to believe nothing was due and in the end they did not ask for our permission and charged me from the credit card used for security deposit for the room - something completely unrelated. - We were given a room that was already occupied at check in and was horrified to find out when we opened the door that it was already occupied. Check in process took 30 minutes total as a result, which is excessively long and slow and as a result we had missed the hotel shuttle bus to the city centre when we had told the staff we must make the bus in order to make our dinner booking - - We were given misleading information a few weeks prior to our arrival (by James, the manager, over email) on how it would be very easy to call a taxi when we arrived at Hirafu welcome centre if we missed the hotel shuttle bus. The manager, James, clearly told me this over email with the knowledge I’m arriving on Christmas Eve. When we arrived at the welcome centre, we were told all taxis are booked out for the Christmas period. This was something the hotel could have easily known / solved by suggesting we pre book a taxi in advance. - Despite the hotel knowing it’s a peak season (Christmas Eve, Christmas Day, Boxing Day), the hotel’s shuttle bus schedule is extremely impractical and it runs for only once an hour in the evening. It’s impossible to order a taxi during this period and to walk because it’s so cold but most people’s dinner reservations are either at 6 or 630 or 8/830. The shuttle bus times means it’s impractical to finish skiing and catch the shuttle bus and to come back to hotel, shower, change and catch next shuttle bus without leaving the ski resort 3 hours prior even though it’s only 5 minutes away by drive. I find it speechless why the hotel would only have one bus operating when it has 3 shuttle buses at its disposal. - - The night receptionist girl (she must be on a working holiday) and the staff generally (including the reservations manager, Ja

Our family stayed at Ki Niseko for 3 nights in early January 2024...one of our best experiences. Located next to Hirafu Mountain Center and Holiday Pair Lift 1, it's convenient for us to pick up ski gears at a counter inside the hotel and directly ski in & out. This area is less crowded than those around Ace Family Lift at the west of Grand Hirafu...thus, an ideal place for beginners. Our Nitori Room is spatial, cozy, clean, and fully equipped with various facilities & furniture, including stoves, oven, dishwasher, laundry machine, utensils, dining table, etc. Our room was supposed to have Mt. Yotei view. Unfortunately, there was heavy snow & cloudy during our first 3 days. If you visit Niseko during heavy snow season, booking the volcano view room is at your own risk. Majority of the hotel staff are international. They are professional, friendly, and helpful. The hotel offered our family complimentary private onsen and transfer to Hirafu Welcome Center's bus stop. Breakfast is delicious and with sufficient variety of foods, though the menu was nearly the same everyday during our stay. All in all, we would recommend Ki Niseko and hope to come back again.