Hotel Best Western di Issy-les-Moulineaux

Terrible customer service. Extremely unhelpful staff with no desire to help guests with reported problems. Air conditioning did not work, they offered a fan. We already had a broken fan in the room so told them this wasn’t good enough. They sent a technician up after 3 days who told us they ordered specialist parts to come the next day…this was a lie. The next day I enquired where the specialist parts were and they offered me a fan again. When I returned to the room the whole electrics had failed in the room and we were left in darkness. This was the final straw we asked for a room change and we’re granted this the following day. The safe then failed and wouldn’t open we had all of our money and passports in there along with some valuables. When reported to reception at approximately 7pm, we were told that no-one would be able to help us until 9am the next day. Front door code and Wi-Fi code changed, we thought it was us being stupid but when we finally reported they told us it changed on the 1st of the month. I’m not sure who we were expected to know that. Nothing in the room was changed replenished or cleaned in a whole week stay. You need to go to reception to ask for basic replacement items like toilet rolls and towels. All in all a good location and although the rooms are basic they were more than good enough for a family to stay in for a week and see the sights of Paris. I just wish the staff were more helpful and attentive to guests who stay at the hotel. It’s a nice hotel but considering the size and amount of rooms, there really was very limited staffing with no one visible at front of house most of the time.

I stayed here for 2 weeks in Feb 2022. Checkin to the hotel was easy. I requested for an early check-in and called them from the airport to check on the same. They agreed for the same, and my room was kept ready at the promised time. They have a decent collection of utensils. You can opt for a breakfast if you want to. This is a very calm locality. There is a store right across the hotel, so it is very convenient to buy vegetables, juices without too much of a walk. A tram station is hardly 100m away which lets you move around Paris using public transportation. Hotel staff were pretty helpful. They had a decent collection of utensils to cook, plates and cutlery. They also had a nice foldable dining table. Their Wifi was alright. I had to be at specific spots in the room at times to get a decent signal but it was alright.

酒店位置偏遠，在12號線尾站一出站就到酒店，尚算方便。酒店附近有花店和一間賣kebab的。酒店房間乾淨整潔，大小適中。巴黎酒店房太貴，可以考慮這裏

We arrived on a very hot day to find that the hotel had no air conditioning or fans. We tried to move hotels within minutes of arriving but due to the rugby World Cup we had no luck. I asked the hotel if they had a fan and we were told to open the windows. We had 2 young children and the windows had no screens, so this was not an option seen as we were several floors up. Size of the apartment was good, but that’s about it. There was mould in the bathroom and toilet, probably due to no airflow! We had trouble communicating with staff which made things difficult. Location was good, convenient to tram and train services. We wouldn’t stay here again.

I would be giving it a 1/5 if it wasn’t for the receptionist Thomas. Had 2 receptionists which made our group feel unwelcome, then put on the phone to a woman who was abrupt and spoke aggressively to me. If you are looking to book a quadruple room, you won’t get one, as when I booked one I got 2 rooms 1 room with 2 single beds and 1 room with 1 double. Not only am I a double bed short of my booking, but also me and my friends weren’t in the same room. On arrival a bald receptionist argued with me about the booking I made and when I was trying to explain he constantly told me I booked different rooms, he then put me on the phone to the aggressive woman, who was also cheeky and very ill-mannered. The next morning I was greeted by Thomas, a very friendly receptionist, was very easy to have a conversation with him. Later that night a man called Nabil told me I was not allowed to use the bathrooms in the lounge area and I was to use the one in my room , after I looked it him with confusion he did sigh and tell me I could. An unwelcoming stay, made to feel an inconvenience by the majority of the staff, Will never stay here again.

Très bon hôtel, tous le personnel est accueillant, disponible à toute heure et à votre écoute., sympathique et arrangeant. L’hôtel est sécurisé et bien desservis par les transports en commun. La décoration est soigné, jolie salle de repas. Les chambres sont idéal pour un séjour parisien avec tous le confort nécessaire. Je recommande cet établissement et remercie le personnel pour avoir contribué au bon déroulé de notre séjour.

A Paris pour l'exposition Friends à la Porte de Versaille, nous décidons de rester deux nuits de plus, tant qu'à faire, autant en profiter... quelques recherches et nous tombons sur cet hôtel aux tarifs plus qu'attractifs. J'ai des doutes quant au rapport qualité/prix, mais que nènni, c'est parfait ! Une belle suite de 30m², une salle d'eau exceptionnelle, grand bain + douche, un salon confortable et une bonne literie. Ah oui, chouette initiative, les toilettes sont indépendantes de la salle d'eau, c'est mieux ainsi... Personnel plus que serviable à l'accueil, petit shop bien achalandé pour les distraits et les ”rouviss'” comme moi, taxi à disposition... Une salle de sport à disposition en haut du bâtiment, ainsi qu'une terrasse où prendre une verre ou, où en griller une. Le seul inconvénient, si vous n'êtes pas taxis, c'est la distance avec la première station de métro, 20 minutes à pieds, sinon il y a des bus à quelques mètres et un RER si je ne m'abuse. Voilà, une extraordinaire expérience...

We have never stayed at Ibis before; this was our firsthand experience with a budget hotel. Keeping in mind that the focus is on saving customers’ money, not providing luxury stay, I would have to say that it was very good for the money. We paid about 70 euro per night, considering that it was Paris, the price was difficult to beat. The staff was very friendly, but since there was usually only one person working at the front desk, if there was a line, you had to wait a while. There was parking available underneath the hotel for 9 euro per night, which is also a good deal. The mattresses were on the hard side, but this aspect is always a matter of preference. The rooms and the bathroom area were clean. The towels were small, but well absorbent. I will just go over pros and cons in my opinion. Pros: Parking on Premises, 9 Euro per night; very fast, reliable Wi-Fi; Good water pressure in the shower, consistent temperature, shower is large given the room dimensions; toilet in a separate space, large enough to use for changing if privacy was needed; location is great – T2 line is 1 min walk, C line is also very close, but we could not use it because it was under construction, a number of very good restaurants are right next to the hotel; despite busy area, it was reasonably quiet with the windows closed, and we did not hear our neighbors, except for the doors shutting, that are heavy and loud when closed. Cons: no lift from the parking to the lobby, one would have to unload luggage at the door before parking the car; no AC in the room, keeping the window open lets in cool air and HUGE number of mosquitos, there were signs of battle on the walls and ceiling when we moved in, we had our own numerous encounters until we bought bug spray in the pharmacy and sprayed around the window during the day and at night, and kept the lights off when the window was open, lesser number of mosquitos, but still they found their way in; very small room, barely space to open the suitcases, no chairs or tables, bed was the only sitting option; lack of sufficient number of outlets… we have a lot of devices to charge between the three of us, and there were only two easily usable outlets in the room, we made it work.

Absolutely awful hotel. Don’t be fooled by the website they don’t speak a word of English, they don’t even bother trying just speak to you in fluent French and laugh at you when you don’t understand. Arrived and where given a room key on arrival to the 4th floor a cleaner forced us to stay in the lift speaking to us in French we did not understand, we told her we needed to get out and she shouted at us then forced us to go downstairs. At reception her and the worker spoke in French and did not address us or tell us what was going on once. We were then given another key, went up to the 4th floor again and the room was occupied. Back down to reception the two workers argued then gave us the same key we were given in the first place. The room was tiny and boiling, our window opened wide into the corridor of the hotel. Anyone could get through it into our room so we had to keep it shut and stay boiling, no fresh air possible at all,, even with the window open. The shower was like a public one at a swimming pool - turned off every 30 seconds you had to keep pressing the button to turn it back on. Not only that the bathroom was so small you couldn’t mive without the shower curtain sticking to you, and the shower flooded the whole bathroom, leaking into the bedroom even with the shower curtain shut, bath mat down and bathroom door shut. The bed squeaked with the slightest touch could not move all night without it making a racket. I did not get a single bit of sleep because the walls were ridiculously thin I could hear the person next to us showering and drying their hair at 2 am and every door opening and closing. The next day we changed rooms and the new room was fine. However on our last day we had an early start, breakfast supposedly starts at 6 we went down at 6:15 and got turned away, the man just kept saying check out? Sortie? To us so we took that as a cue to leave. Staff are incredibly rude. Also would not recommend booking with lastminute.com as customer service is non existent, no help at all. Worst hotel stay I have ever had.