Ulasan EA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Guest, We find it unacceptable that you make false claims about our hotel due to a problem you experienced with a taxi, after using all our services without making any complaints during your 5-day stay. Our hotel provides daily room cleaning, towels are changed regularly and all our rooms are serviced with high hygiene standards. If the problems you claim were real, why did you stay for 5 days? Why didn't you make a single complaint during this period? The positive experiences and repeat stays of our other guests are the most concrete indicators of our service quality. Taxi service is a completely independent issue and cannot be associated with our hotel. You stated that you took into consideration the positive comments of our other guests when choosing our hotel. Now, it is quite contradictory to accuse our guests who evaluate our hotel in a similar way of being "misleading". As EA Exclusive Hotel, we are open to all kinds of constructive criticism, but we would like to state that we reserve our necessary legal rights regarding comments that do not reflect the truth. EA Exclusive Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful review! We are thrilled to hear that your stay at EA Exclusive Hotel was so memorable. It's fantastic to know that Said made a positive impression with his warm welcome and delicious Turkish tea.We truly appreciate your kind words and look forward to welcoming you back for another unforgettable experience. Your satisfaction is our top priority!Warm regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your positive experience at EA Exclusive Hotel. We're delighted to hear that you enjoyed your stay with us and found our location convenient, particularly our proximity to the airport bus stop.We truly appreciate your recommendation for short stays. Our strategic location indeed makes us an ideal choice for travelers seeking comfortable accommodation with easy transportation access.We hope to welcome you back again during your future visits.Best regards,Guest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your feedback. We're pleased to hear you appreciated our staff and location.While we value all guest opinions, we feel compelled to address some points in your review. Our room sizes are accurately represented in our photos and descriptions, which are available during the booking process. We hope guests make informed decisions based on this information.Regarding the bed sheets, we maintain rigorous cleanliness standards. Our laundry service uses industrial-grade cleaning processes, though occasionally, stubborn marks may remain despite our best efforts. We assure you that all linens are thoroughly sanitized before use.We strive to provide an exceptional experience for all our guests and regret that we fell short of your expectations. Your feedback, while surprising given our usual standards, will be used to reinforce our commitment to excellence.We hope you'll give us another opportunity to demonstrate the true quality of our accommodations and service.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your positive feedback about our hotel's location! We're delighted to hear you appreciated our proximity to Taksim Square and the vibrant shopping and dining districts nearby. Our central location is indeed one of our key features, allowing our guests to easily explore Istanbul's exciting attractions.We hope you enjoyed your overall stay with us and had a wonderful experience exploring the city. We look forward to welcoming you back to EA Exclusive Hotel on your next visit to Istanbul.Warm regards,Guest RelationsEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. However, we must express our concern regarding the issues you mentioned, as we were not informed of these problems during your stay.Our team is always available to address any concerns in real-time, and we encourage our guests to communicate with us directly so we can resolve any issues promptly. Misleading reviews can create an inaccurate impression for potential guests, and we strive for transparency in all feedback.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Değerli Misafirimiz,EA Exclusive Hotel Misafir İlişkileri ekibi adına, kış mevsiminde oda sıcaklığı ile ilgili yaşadığınız rahatsızlık için içten özürlerimizi sunarız. Haklı olarak belirttiğiniz gibi, özellikle kış aylarında odaların yeterli sıcaklıkta olması konfor ve memnuniyetiniz için temel bir gerekliliktir.Bu geri bildiriminiz doğrultusunda, ısıtma sistemlerimizi gözden geçirmek ve tüm odalarımızda uygun sıcaklığın sağlanması için gerekli düzenlemeleri yapmak üzere teknik ekibimize talimat verilmiştir.Deneyiminizle ilgili daha fazla bilgi almak ve bu durumu telafi etmek için sizinle iletişime geçmekten memnuniyet duyarız. Tekrar özürlerimizi sunar, değerli geri bildiriminiz için teşekkür ederiz.Saygılarımızla,Misafir İlişkileri MüdürüEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your experience with us.We're delighted that we were able to accommodate your early check-in at 11am. Our team always strives to be flexible and meet our guests' needs whenever possible. It's also wonderful to hear that you found our location convenient, particularly our proximity to Taksim metro station.We appreciate your feedback regarding the size of the toilet. While we aim to maximize comfort within the constraints of our building's design, we understand that preferences may vary. Your comment will be taken into consideration for any future renovations or improvements.Thank you for recommending our hotel. We hope to welcome you back in the future and continue to exceed your expectations.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your feedback. We're delighted to hear that you found everything great overall.We sincerely apologize for the inconvenience you experienced with the air conditioner in your room. We appreciate you bringing this to our attention. I'm pleased to inform you that our maintenance team has since addressed the issue, and the air conditioning system is now functioning properly throughout the hotel.We constantly strive to maintain all our facilities to the highest standards, and your comfort is our top priority. We hope this isolated issue didn't detract too much from your overall experience with us.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back soon for an even more comfortable stay.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our prime location near Taksim Square while appreciating the quieter atmosphere.We’re glad you found our rooms cozy and well-equipped with all the amenities you needed. It’s our pleasure to provide complimentary items like vanity kits and water to enhance your stay.Your perfect rating means the world to us! We look forward to welcoming you back for another wonderful experience.Warmest regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your thoughtful review! We are pleased to hear that you enjoyed our great location and found your hotel room to your liking. We appreciate your feedback regarding the floor lamp and will ensure our maintenance team addresses this issue.It's wonderful to know that our afternoon staff made a positive impression on you. We strive for consistency in service across all shifts, and your comments will help us improve.Thank you for recommending us, and we hope to welcome you back for an even better experience in the future!Warm regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing EA Exclusive Hotel and for taking the time to share your feedback. We're thrilled to hear that you had a good experience with us and are especially grateful for your perfect score!Your satisfaction is our ultimate goal, and it's rewarding to know we met your expectations. We continuously strive to provide exceptional service and memorable stays for all our guests.We truly appreciate your positive review and hope to have the pleasure of welcoming you back soon for another great experience.Best regards,MetinGuest Relations TeamEA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your detailed review of EA Exclusive Hotel. We're delighted that you appreciated our convenient transit location, elevator access, and well-equipped rooms. Your feedback about disposable slippers is noted and will be considered for future improvements.We thank you for recommending us to budget-conscious travelers and look forward to your next stay with us.Best regards,IrfanGuest Relations EA Exclusive Hotel

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your feedback about EA Exclusive Hotel. We're delighted you appreciated our friendly staff and 24-hour service. While you found our cleanliness typical for Istanbul, we're committed to improving. I've shared your comments with our housekeeping team. We're glad you found us good value for money and hope to welcome you back soon.Warm regards,İrfanGuest RelationsEA Exclusive Hotel