Pengguna Tetamu
5 Mac 2025
stay at the Rixos Hotel was truly outstanding, marked by warm hospitality, luxurious surroundings, and top-tier services. From the moment I arrived, I was welcomed with professionalism and attention to detail, making me feel valued as a guest. The room was beautifully designed, offering a serene and comfortable atmosphere, while the lobby exuded elegance, enhanced by the exceptional service of the reception team. Special thanks to Burak Ms. Ayşe, who guided me to my room with great courtesy and professionalism, providing a comprehensive overview of the hotel’s facilities, upcoming expansions, and future events A heartfelt appreciation goes to Ms. Rabia, who went above and beyond to help me recover my lost bag from a taxi. Her dedication, persistence, and professionalism were truly remarkable and reflective of the hotel’s high standards. Also Atrem provided excellent recommendations for must-visit spots in Istanbul, adding extra value to my stay. The breakfast and lunch experience were delightful, with a diverse selection of high-quality dishes catering to all tastes. Velena restaurant staff were friendly and attentive, ensuring a perfect start to the day, outdoor view from the restaurant was breathtaking, making the meal even more enjoyable area of enhancement found that the indoor swimming pool was unavailable due to construction, and the outdoor pool, though accessible, was not temperature-adjusted for guest comfort during winter . It would be ideal if these facilities were fully operational to enhance the overall guest experience. A special mention to Cüneyt the elegant and courteous Front office manager whose warm farewell and kind words left a lasting impression. Rixos is a true destination of luxury and excellence, and despite the minor inconveniences, I would highly recommend it
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