Ulasan The Ritz-Carlton, Istanbul

The room environment is quite good, and I chose a smoking room 🤭

The hotel is really nice and room is so comfortable and clean. The hotel has a good selection of restaurants to try Turkish or Italian food, as well as yummy room service. The staff were so helpful and friendly and the hotel is located in walking distance to a beautiful palace and art gallery, as well as the tram which gives easy access to the attractions of the city. Highly recommend!

The hotel's location is excellent, right in the heart of New Europe, very close to the New Palace and Maxim Square. The service was also quite good.

It is an exclusive hotel where the staff is very courteous and tries to do everything for the Guests. We had access to the Executive Lounge. The lounge is okay but there are better ones! Last year the cappuccino wasn't tasty...hasn't changed, still doesn't taste good 😀 but there are plenty of other alternatives. Nevertheless, it is a very good hotel where the staff should be mentioned that they do everything to satisfy the hotel guests.

The service was excellent; the hotel front desk staff were very welcoming, and the room facilities were also good.

Love Istanbul! Ritz Carlton is a great hotel . Nobu is a fabulous restaurant with a great view. Good service

I have stayed at The Ritz-Carlton Istanbul before, in 2017 and 2018, and unfortunately my recent stay was very different from those previous experiences. The hotel itself has changed noticeably. The lobby used to feel much bigger, and now it feels smaller, with shops added that weren’t there before. While the hotel still offers good dining options—including Nobu, an Italian restaurant, and a well-known Turkish restaurant—Nobu in particular feels small compared to other locations worldwide. We stayed during the New Year and winter season, and the hotel felt lacking in festive spirit. The decorations were very minimal: mainly an outdoor Christmas tree and a YSL light tree inside, with only basic décor scattered around. Compared to other hotels we stayed in during the same period, it did not feel festive or atmospheric at all. If you are looking for a strong holiday or seasonal theme, this hotel may not meet that expectation. This is purely based on the overall look and feeling. Upon arrival, no welcome drinks were offered, which was surprising for a Ritz-Carlton. We noticed other guests receiving welcome drinks while we did not. The check-in area is quite small and not suitable for handling large families or groups. There is also no proper waiting area, except for two chairs near the entrance. At check-in, we were informed that our three rooms were on different floors (2, 3, and 10), which was shocking since we had requested connected rooms or at least rooms close to each other. The rooms themselves varied greatly: • The 2nd-floor room had a terrace but was not family-friendly at all. When exiting the elevator, the area felt very dark due to the wallpaper colors, which my children described as “creepy.” • The 3rd-floor room was slightly better, but the window faced a plant wall, making it feel like a basement room. • The 10th-floor room had a partial Bosphorus view and was by far the best room of the three. Because of these issues, I contacted Trip customer service, and I would like to sincerely thank Maxence Cui for the hard work, patience, and dedication shown while assisting us. Maxence truly tried everything possible to help us in a very stressful situation, and their efforts did not go unnoticed. I could see that the Ritz-Carlton management was actively involved in the discussion. Eventually, Mr. Mohammed, the hotel manager, stepped in and handled the situation with kindness and professionalism. He made us feel welcome, encouraged us to stay, and offered to move the other two rooms to the same floor, which greatly improved our experience. Many thanks to him as well. After the room change, we were finally together as a family, with partial sea views and garden views. The room service food was excellent, which was one of the highlights of our stay. Overall, this stay was not the Ritz-Carlton experience we are used to from other locations around the world. While the situation improved thanks to the efforts of both Maxence Cui and Mr. Mohammed, it still did not fully meet our expectations. It was okay, but not the memorable luxury experience we associate with the Ritz-Carlton brand.

Everything was perfect. Stunning view to bosphorus. Staff is helpfull with all your questions. Thanks to all oncd again

Excellent Location beautiful hotel nice staff & wonderful food and service

Very nice hotel with good view. The only problem is the buffet breakfast which has nothing of the Asian foods. As an international hotel, Ritz Charlton can consider adding more food choices for its Asian customers.

Exceptional service with friendly staff who go the extra mile. Great dining options too. Loved our stay here!

5 stars hotel with wonderful service, definitely recommend

Super beautiful hotel. The room is fantastic and the location is without doubt. Hotel service is top of the best and the breakfast is just wonderful. It's a wonderful nice stay.

Our recent stay at The Ritz-Carlton was nothing short of extraordinary, and we couldn’t be more thrilled to share our experiences. From the moment we arrived, the warmth and attentiveness of the staff set the tone for an unforgettable visit. The property itself is stunning, with a ambiance that’s both elegant and welcoming. Our room was spacious, impeccably clean, and beautifully appointed—everything you could want in a luxury hotel setting. What truly made our stay special, however, were the thoughtful touches provided by housekeeping. They went above and beyond to ensure our comfort, addressing our needs promptly and anticipate them before they arose. One of the standout features of our stay was how well The Ritz-Carlton catered to families—specifically for our young daughter. From the moment we checked in, we were impressed with the array of toys and activities available for children, which kept her entertained and happy throughout our visit. The kids playroom was excellent. We spent almost 1hrs playing there. It’s clear that the hotel prioritizes making family stays as enjoyable and seamless as possible, and we deeply appreciated their efforts. Our time at The Ritz-Carlton was a combination of luxury, comfort, and attentive service that made it feel like a true home away from home. We are already looking forward to our next visit!