Hotel berhampiran Kardelen Evleri, Istanbul

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Yeah its a good idea to have a visit to this place ? It’s really nice and cozy

I had a great stay. The room was very clean and the bed very comfortable. The staff was friendly and in room dining was very convenient and delicious.

Amazing is all I can say! Location, staff, room facilities and the Gym is one of the best I’ve ever experienced. Skip all the other hotels, this is where you went to be

위치 아주 좋고 주변에 식당 많고,쇼핑 하는데도 많고 아주 맘에 듭니다!

Most of the front desk had done marvelous helpful and friendly services. First, they gave us a room where facing the main busy noisy road, then we requested them to change ro the quite one, and they did a great job. Location is a very convenient from taksim Square and business center area. Meals for breakfast & dinner are variety and good. Without doubt, I definitely recommend this hotel for your holidays 👌

It is a very nice hotel. The Executive Lounge and the Rooftop Bar are on the highest Floor where you have a fantastic View of the Bosphorus and can enjoy delicious Food. Our Room was very large and very clean. When we arrived there was a Fruit Basket, different Variations of Chocolate and a Bottle of Wine served on our Table even though we don't drink Alcohol i found it very accommodating. The Breakfast is wonderful and there are many different flavors. The Coffee was unfortunately not good so I drank Çay. You can walk 10-15 Minutes and then you will pass various small Cafés, Supermarktes and Restaurants. I recommend this Hotel because it’s worth a Visit !

Our room was at the 25th floor and it had a nice view of the Golden Horn and the area towards Osmanbay metro st. We could even see the Hagia Sofhia in the distance. Everything was nice in the room except for the bathroom where my wife found a long strand of black hair on the floor. Apart from that, everything was excellent. Swimming pool is large, jacuzzi, steam room and sauna are great. Breakfast was amazing with a large selection of food. Hotel staff always nice, smiling and helpful. Altogether, we had a positive experience on our 9th wedding anniversary.

The hotel is great in location, cleanliness, but I had an incident where the room cleaner stole a fine sunglass from the room, where we discovered that after room service (the glasses was old and we didn't give that attention and we don’t want to ruin our enjoyable trip to Turkey). I sent a private complaint email to the hotel reservation after I left the hotel as I didn't want to raise the issue at checkout, just wanted to highlight this issue to hotel management to avoid such indecent in the future with other guests. But unfortunately I didn't get any reply on my email, which I coincide unprofessional from a reputed name like the Westin, that’s why I mentioned it on this website.

The staff of restaurant was very kind and helpful. The hotel location very good. Everything were good until the reception ordered a taxi for the airport transfer. The taxi cheated us despite the hotel reception said the airport taxi is safe.