Hotel berhampiran Di Lucca Design, Itasca

Nice clean rooms but the people at the front desk could be a little more courteous

The views from the rooms are amazing. This is one of the best places I have stayed at so far and an so happy to have chosen it. The room was clean, checking in was no issues and the atmosphere just felt great.

We visited this hotel as a potential site for wedding guests to stay for our family. The hotel management was so pleasant and accommodating that we also contracted with them to have our wedding rehearsal dinner there. The catering menu was extensive. A full bar was available. The event coordinator and the manager took great care in preparation of the meeting room for our event and the food presentation was attractive and delicious. Everything we asked for was well taken care of. Our guests were pleased with their rooms. There is a spacious, inviting public area with a fireplace and comfortable seating where our family gathered several times. The shuttle bus driver transported us safely to and from the wedding. All I can say is we had a wonderful experience!

What a horrible experience. After missing my flight home, American Airlines put me up in this hotel. They chose it specifically because it has a shuttle so I could get to and from the airport. However, after waiting 20 minutes for the shuttle, I called the hotel to see how often the shuttle was running. I was told that because there were several ”distressed passengers,” they would be running the shuttle numerous times w/ in the hour and would be there in the next 10 minutes. After another 30 minutes, other passengers and I tried calling the hotel to see where the shuttle was. They didn't answer the phone for over an hour. After finally getting through and asking the question again, I was told to wait 10 more minutes. After over 2 hours of waiting, several of us were going to take an Uber to the hotel and miraculously the shuttle showed up. It was a white van w/ a homemade printed sign in the window for this hotel. If you weren't on high alert, you'd miss it (which we didn't- it never came around). Check in to the hotel was easy, rooms were dated, and the pair of used boxer briefs outside of my door were a draw card to several rowdy patrons who walked past. The running toilet that didn't flush in my room kept me awake and when I showered in the morning the tub filled and wouldn't drain. I called the front office to report the issues and when they didn't answer I told the front desk when I went to check out 5 minutes later (staff was unoccupied and on his cell phone at that point). The morning shuttle was almost as unreliable as the evening's. We were told that there would be several shuttles starting at 5am but to get to the lobby at least 15 min early. We were assured that they would continue shuttling passengers to the airport to get them there as close to 5 as possible. When I went downstairs at 6, I was told by those who were down at 4:30am that they didn't make it on the first shuttle and were still waiting- no second shuttle was in service as promised. We were all so exhausted that it was *almost* comical at this point. Zero stars- would never recommend.

SpringHill Suites Review We arrived on a Saturday night around 10pm, staying for two days. Two adults with two teenage children. Check in (and out) was very easy. Staff was very friendly, and always accommodating with things such as extra towels, bandaids, etc. The biggest things I check for when staying someplace is how clean is the location/room, cost, distance I need to travel too and what amenities are included. We reserved a suite with 2 Queen beds and a pull out sofa. We had more when enough room, especially with messy teenagers. I will give this location a 5 star for cleaning. Our room was clean, not smelly, obvious clean sheets/blankets, and you feel like you could walk barefoot in the room (which had carpet). The continental breakfast, which was included in the room charge, was very good. They had an assortment of hot foods, as well as cold cereal, yogurt, fruit, juice and coffee. The pool was open until 11 pm each night, which the teens took complete advantage of. While it would have been nice to have a hot tub (I would have used that while the teens played), you can’t have everything. Location was about 30/45 minutes to downtown Chicago, depending on traffic. It was also about 30 minutes from a family member that we were visiting. All in all, the location was perfect considering the price. Our hotel bill for 2 nights was less then $375, and it included free parking which you will not get at a downtown hotel. Finally, on Monday morning while waiting for my travel team to get themselves around, I sat downstairs in the breakfast/lounge/lobby area. While I was working on some emails and talking on the phone, I watched the hotel staff clean and disinfect the entire lobby area, including elevators, bathrooms, etc. While I normally do not spend a lot of time in the this type of common area while traveling (I’m usually in my room), this is the first time I have seen cleaning such as this. Overall, I would completely recommend this hotel, and would personally stay here again.

This hotel is amazing! We checked in after midnight because we were attending a concert at The Chicago Theatre. There was no issue with the late check-in, and we were greeted by two extremely nice staff who were happy to answer any questions we had. They also gave us some delicious warm cookies. We didn't wake up in time for breakfast, but the staff recommended the food. The hotel was extremely clean and the shower pressure was the best. The last thing I must say is the king mattress is the most comfortable mattress in the world and the pillows were great too. We'd give more stars if we could, and will definitely stay here again!

Saya tinggal di sini selama hampir satu minggu. Semua kakitangan yang baik, bersih, tenang, hangat, kecuali sarapan sosej sedikit masin 😄

Kakitangan sangat mesra dan membantu! Terima kasih banyak-banyak ! Sergey

雖然距離機場不是很近，但飯店有免費停車，周邊環境很便利、對於開車的旅客來說非常合適。房間設備新穎乾淨，櫃檯人員親切，早餐尤其值得大力讚賞，提供的食物品項及質量均優，投幣式的洗衣、烘乾機也幫上了忙。本來打算住兩天，後來因為太喜歡而加碼多住了一天。下次有機會到芝加哥一定再去住。

Asma is an amazing staff. Outstanding service and the room is nice and cozy.