Hotel berhampiran Chocolatier Australia Shop, Ivanhoe

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.

Firstly staff were very friendly and helpful, could not be faulted. Complained that internet was down, moved rooms but problem did not improve. Needed to sit in reception or in yard to check mails etc. Pool was closed but on last day attempts were being made to clean it so possibly will be opened in near future. It is a motel, so for those in a car probably very convenient, but if no car location not ideal as there is a fair walk to shops, Tram etc. All in all a good 11 day stay.

Pros: Comfortable, huge bed Nice balcony although no cover so not great when it rains Lots of free ‘extras’, like wifi, instant coffee, tea and milk, kettle, bottles of water, extra blanket, dressing gown Room service breakfast was great and arrived on time Cons: Way too expensive The place is poorly signposted and almost impossible to navigate Very aloof service, not welcoming at all No recycling bins in the room My heater only worked on and off. I rang the reception to ask about it, told the guy what temperature I wanted when he asked, and he repeatedly tried to persuade me to choose a lower temperature, before hanging up on me. You can’t pay for your room before the day you arrive. You can’t even pay for your room on the day you arrive. You have no choice but to keep the money in your account until you check out. Seems like a policy that will potentially lead to people getting a free room and needing to be chased up later. Why not let us pay in advance if we want to? You can’t pay for the room service breakfast until you check out either. I previously had to cancel a reservation and they asked me for a reason, which was needlessly personal; I don’t know how to politely tell a stranger that the person who was going to have *** with me changed their mind and waited until the last minute to tell me that they weren’t going to show up.

Ejen trip.com berkata bahawa daftar masuk awal adalah mungkin, jadi saya pergi untuk mendaftar masuk dan meminta untuk membayar 40 dolar dua jam sebelum daftar masuk. Tidak disebutkan tentang caj tambahan, dan tiada peralatan mandian disediakan untuk setiap tetamu. Mereka bertanya kepada saya mengapa saya perlu memberikannya kerana saya memerlukannya, dan mereka berkata, mengapa kerana ia bukan kewajipan? Saya dengar Trip.com ada sediakan set berus gigi sekali, tapi kalau bab hotel, lain pula. Saya datang ke hotel ini dengan tergesa-gesa, tetapi saya mahu Trip.com menyampaikan maklumat yang tepat kepada orang Korea. Kemudahan luar kemas dan ok.

酒店環境可以，出入方便，性價比高。

comfortable with air conditioning and a good bathroom and kitchen and cleaned very well plus very quiet and good showering plus quietness in the hallway good customer service and a lot of peace good people around the building and very clean not a dump like other hotels.