Ulasan DoubleTree by Hilton Izmir - Alsancak

The room was large but had a tiny little window facing out onto a courtyard filled with pipes and ac vents. Dim lighting coupled with muted brown wall colour made it feel like a coffin. Called customer experience number on phone and was hung up on .....most likely a language barrier. The water in the bathroom was lukewarm. Front desk service was very helpful especially when helping one of us who needed medication. It was difficult organizing food when we arrived late at night( phone in room was having issues dialing and electronic ordering system was unable to handle room numbers starting with an M) however when it arrived it was tasty.

Great hotel. Great service. I’ll cone back. Personal is very friendly.

5 + Best breakfast,

In het centrum van de stad, schoon, goed ontbijt, loopafstanden aan het waterkant , ook naar vele goede restaurants en ook winkels. Zeker een aanrader.

在這麼小的城市 房價那麼高！偏高了 這麼好的價格可以住的更好 酒店很舊很舊 很像八十年代 大廳像賓館 主要是酒店有野貓 會抓人 我女兒被抓傷了 滿臉和手 我腸子都青了 住這個酒店 沒拍圖片 不值得我掏手機

很好，乾淨。洗澡水壓很大

還不錯，就是服務不那麼及時，房間打掃要催着

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交通便利，工作人員態度友好

Odaya gidene kadar herşey güzeldi. Geç saatte giriş yapmamıza rağmen hızlıca karşıladılar. Sadece oda dışardan çok gürültü alıyodu. Yorgun olmasaydık uyuyamazdık. Temizlik normal, yatak ise baya genişti

whole service was amazing esspeacilly the treatment at reception towards guests is exceptional. The food was good housekeeping service was great but the hotel definetely needs a renovation it is a bit old fasion. Anyways I would stay here again if I come back to Izmir

Getting a bit old and run down, broken tap in shower made it hard to adjust. Otherwise the bed was comfortable but the A/C couldn't be adjusted below a certain temperature, possibly a cost cutting exercise. Nice view from the rooftop area and meal at the restaurant was quite googd

We spent two nights at this hotel. It is well located, so you can walk around and visit the city. The rooms were spacious. Bed and pillows were comfortable, but there were no featherless hypoallergenic pillows. Also, rooms had carpets, so for those with allergies, this may be an issue. The dining room was fine (nothing special), with issues with the AC (some areas were very cold). It offered a good selection of International and Turkish items. However, there was no food service on the terrace (it has a great view of the city). Buffet breakfast was on another floor, and they offered a lovely selection of Turkish dishes. Employees were friendly.

This is absolutely the worst experience I had in my years of traveling. Literally the first time I walked out of any hotel. The Hotel was dishonest and their room is very dated. They gave me a smoking room and claimed that they are full, despite I took screen shots of the Hilton App, and showing them that they are selling 4 categories of rooms for the same night. They lied. Needless to say they didn’t honor my request for an upgrade based on my Frequent Guest Status benefits. I showed the screen shots to the Front Desk Lady and she claimed that none of the rooms are available even though it was already 8pm at night. The front desk lady told me that I just needed to sign the form since I am getting a “ big room.” However, based on the floor plan posted on the door, I was actually given one of the smallest room with an odd L-shaped hallway corner room. Unaware that I received a smoking room, I went upstairs and into the room. Immediately I noticed the strong odor of cigarette smoke. From inside the room, I ended up calling Hilton Desk in the US for assistance. The Hilton Team was able to speak to the hotel directly and at first, the Hotel Front Desk continued to claim that they are full. After insisting that I get a non-smoking room, then suddenly another room on the 9th floor became available. But by then, after being in a smoking room and on the phone with Hilton Desk for 30 minutes, the dust and the smoke irritants triggered my allergies. I started having runny nose and I ended up requesting the Hilton Desk to intervene and cancel my stay. There is absolutely no view from the room. The furniture and decor is very outdated. There are plenty of options 5-7 minutes walk away such as The Renaissance or the Swissotel. I would never stay at this location. Do not spend your money here.