Peggy D
3 November 2023
When I booked our 6 night stay, I requested a room that was close to the elevator or on the first floor. I also requested an accessible room since I have difficulty in walking. We were given a room on the first floor, but way down towards the end of the hall. The young man working at check-in said that we could park down by the end of the hotel and use the door to enter there. We were not given an accessible room. There were at least 3 different times when we tried to use our key to enter the building and it didn't work. My husband walked around the building to the front door to ask for assistance. The lady at the desk gave him 2 different keys. We found out that the hotel clearly had the instructions on our room selection. The other problem was that a small concrete ramp had been built at the door we entered, and it was fairly steep for me. Other than these issues, our room was nice, comfortable, and clean. We ate breakfast once, and it was very good. I've learned a lesson from this that I need to double check at check in for the kind of room that I need. I may even call directly to the hotel to make sure that I get what I need.
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