Had a few issues this morning. Very upset with Carol, one of the hotel staff here at Super 8. I brought up dirty towels and asked to exchange them for clean ones in return. She said it wasn't her job, and that I'd have to wait for housekeeping to arrive. If hospitality isn't in your job description your working at the wrong place. It wasn't busy, and I know there were clean towels in the dryer. Irregardless I left my towels and returned later to pickup clean one's from the housekeeper on duty, whom is a very nice lady. Same with the rest of the hotel staff. Later in the day me and my girlfriend came back to our room as she had to use the restroom desperately. As I knew she would be awhile, I went to use the staff bathroom and asked politely from one of the staff to whom I explained the current situation at hand. I needed to use the facilities. She said yes, then Carol overheard and was angry at her co-worker. So I asked Carol where she wanted me to go. She threw her hands up in disgust, told me to go ahead angrily. I told her don't go there with me. Gave her attitude right back. Idk what her deal is but this isn't hospitality. I get that this is a staff bathroom and you don't have a dedicated lobby bathroom. I even feel like the management has told her to not let guest to use that restroom. I'm sure this is do to the possibility of stealing towels and linens perhaps. The horrifically poor attitude needs to stop. I hope the manager and owner addresses this. Next up is the breakfast options here are very limited. It would be nice to have eggs and bacon. Bagels and cream cheese would be great. They have 2 cereals here, donuts, toast, make your own waffles, a few snacks. I feel more people would enjoy there stay if they would do a few things such as that. The room I'm in I do enjoy very much, it's very spacious. Clean and comfortable. That's all folks. Happy trails to you!
Bagus
99 Ulasan