Hotel berhampiran Beaches Museum, Jacksonville Beach

Front desk staff couldn’t care less about your stay. After checking in, I found a bedbug on my bed. Yes…I always check the bed for bedbugs and to date have only found 2…ever. I took a picture of it and showed it to the front desk clerk who had NO response. She looked annoyed and then asked a non-English speaking housekeeper to go to the new room with me. She didn’t speak to me directly; no apology/nothing. I didn’t find any bugs in the second room but in general the room looked dirty and dingy. It felt more like a motel 6 except the motel 6 staff are friendlier (from what I remember)

Front desk staff goes out of their way to make sure my stay is always comfortable. I stay at this location regularly for access to the beach and my elderly parent’s residence. My son had left a shirt when he stayed this past Spring. It was waiting for me 2 months later when I visited—cleaned and folded. Very thoughtful!

Pasti merancang untuk melawat kembali tidak lama lagi :) Bilik itu sangat luas dan sangat mengalu-alukan. Kakitangan mesra dan gembira untuk membantu dengan sebarang kebimbangan atau pertanyaan. Menikmati Mulligans Pub yang bersambung dengan hotel, makanan yang lazat dan perkhidmatan bilik adalah sopan dan tepat pada masanya. Tiada aduan, sangat berpuas hati. Nantikan penginapan kami yang seterusnya.

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP