Homewood Suites by Hilton Jacksonville Downtown-Southbank

My wife and I stayed here for the 2023 Taxslayer Gator Bowl. It was very close to the stadium. It was in a nice area and it was quiet. There was a parking garage next to the hotel. The downside to the parking is that it costs $20 a night. There was a local transportation stop at the hotel which was convenient for us because it took us straight to the stadium. It also cost money but it was probably equal to or less than the amount one would have paid for a rideshare to the stadium. We did not take part in the free breakfast because we chose to find a local joint before the game. Maple Street Biscuits is a good restaurant and very close to the hotel. We did go down for the breakfast on the day we checked out between 9:00 AM and 9:30 AM and there was hardly anything left. We grabbed a banana and a cup of juice and decided to go to Starbucks instead. My dislikes of the hotel included not being able to use the front door of the hotel because it was “broken” on the night we arrived which required us to have to walk through the adjoining hotel to get to the other side of the hotel to take the elevator up to our room only to find out that same door was magically working the next morning. Also, the digital keys weren’t working when I tried to check in on the Hilton app earlier in the day which required us to have to check in at the desk at 11 PM at night to get key cards. Not a big problem but when you’ve been driving for several hours, all you want to do is go straight to your room.

Great stay. Everyone was extremely nice and accommodating, we travel with two special needs children so we typically need a little extra. Would definitely stay here again if we were in the area.

From start to finish our stay was absolutely inviting & amazing!!! From greetings & friendly conversation by the receptionist to the cleanliness of the facility. We were very pleased!

The property was clean, very nice staff, great breakfast & kitchen staff. The fake wood floor had water damage the bedroom a/c unit was broken and making noise constantly multiple ice machines were not working and reported multiple times but not fixed. The couch in the living room was quite old and stained -soiled. Place needs updates. Convenient walk to Chart House & water taxi.

Overall the hotel was great. The room was spacious for a family of six. My mom came a long and is disabled. The carpet from the kitchen to living area was a trip hazard because it was lifting up and frayed. The beds were comfortable. The remotes lacked batteries to work the TV so had some spares in luggage to use. It was quiet. Breakfast was typical eggs bacon sausage and biscuit. Security wise I felt safe.

The staff here is great. The hotel is located close to the Jaguars stadium- which was why we were in town - and within walking distance to the San Marcos historic district. There is a large parking garage adjacent to the hotel with plenty of parking. Some of the furnishings in our unit were beginning to show their age but everything was clean. We would stay here again.

It was nice but the floor in our room was very dirty and sticky and there was food left in the dishwasher which was smelly

The hotel is very nice and so was our room. The hallway was very hot since the hallway A/C was not working. However, our bedroom A/C was working fine. The only real negative was that the free breakfast buffet was not good at all, Overall I would recommend the hotel. However , I wouldn’t recommend the breakfast buffet ( terrible).

Great experience. Staff very kind and professional. Dog friendly! Room very clean. The only downfall would be the construction of the Registration Area for cars. Is not wide enough and you can get stuck waiting behind cars as they are checking in AND unloading.