Pengguna Tetamu
28 April 2024
I can’t remember the last time I stayed in a hotel where ***agement had created such guest adverse procedures. This hotel is located some distance from town, and it is a large sprawling complex. It is difficult to find your way around. But there is no map of the property at all. I asked five staff members about this so I am confident that there is simply no map - why not? What kind of resort does not provide a map for its guests when it is sprawling And Large? I can’t be the only person who’s had this problem, especially since the resort is poorly signposted. Room service was another example. There is no Printed menu in the room which allows you to see a room Service menu. Because the property is so large, sometimes you just don’t feel like walking to the restaurant. But the only way you can access information is supposedly through the room television. How the Internet reception is so poor, that you simply can’t access the menu through the in room system. This then flows through to the fact that you are then expected to be able to see the menu on your mobile phone, but no one has looked at the menu on the mobile phone to see that it is almost impossible to read the menu which is ***y pages long, and yet is not structured so that you can see it conveniently on a mobile phone. Finally because the Internet connection is so poor (at most stages I was lucky if I could get one bar) it is generally impossible to see the menu on your phone at all. Parts of my room were very dirty (the area around the daybed was Disturbingly dirty) whereas other parts of my room were immaculately clean. This suggest that whoever is supervising and teaching room staff is instructing them about which parts of the room to clean, but no one is cleaning anything else. Why is it impossible to get any change for reception? It is critical in India to have small notes because you need to hand out tips to people and often services are very inexpensive so why at no time was I ever able to get any change at all from the front desk? isn’t this a basic thing to keep on hand for tourists? Again, decisions have been made by ***agement not to have change to provide To guests. Because the resort is quite a distance from town, there is no or else to get Change. If you have been to India, you will know what a problem this is. Despite This being an upmarket resort, there was rubbish visible directly outside my windows. However, the food was magnificent, and everyday people working in the resort are trying their very hardest to work around the ridiculous decisions which are clearly being made by ***agement. For example, when I was unable to access any in room information about the menu for room service, the person in charge of food and beverage actually came all the way to my room to help me to organise dinner, which was much appreciated, and definitely going above and beyond Whoever owns this hotel should look very hard at the ***agement because they are making the decisions which this
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