Occidental Jandía Mar

The property boasts spacious, clean rooms and a friendly, attentive staff. It's conveniently located near local amenities and features fantastic pools, a spa, and a waterpark for kids. Shuttle service is also provided.

Absolutely the most disgusting and worst hotel we have ever stayed in, not even worthy of 1star rating let alone 5. Requested a disabled room with easy access to lifts, not accommodating sent us to the furthest point away from reception with no easy access, ended up taking the car to near the room and 3 flights of stairs with our cases. No offer of help. Room poorly maintained with rusty bath with holes you can put your fingers through, light switch hanging off wall with bare cables, massive part of bathroom door missing, patio doors not fully lockable, stained mattress and generally not clean. Food is disgusting, on fully inclusive but now eating out, tried breakfast one morning and found mouldy bread. Dinner selection was atrocious, on the menu was veal liver, goat stew, pigs trotters, one guy ladled out a bowl of soup tasted it then tipped it back into the terrine, kids running riot around the dessert section hands in the selection. The entertainment was awful, kids trying hard with ridiculous quizzes, rubbish magicians and acrobat acts, no music whatsoever. The main pool area was closed with noisy workers. Outside areas never clean . This hotel needs to be closed right now, upgraded, staff retraining and the hotel Director dismissed for being allowed to manage such an awful hotel.

We visited Occidental Jandia Mar with a large family group between Christmas and New Years (30th December - 6th January 2025) and were left very disappointed with the standards of this hotel. We arrived at the hotel at 9pm on the Monday and as you can imagine we were all very tired from travelling all day and were hoping to get into our rooms and relax for the evening. However, we encountered various issues with our rooms and booking. Firstly, we found we were all dotted around this very large complex even though we were all on the same booking. To add to this my partner and I were travelling with our four month old baby and had requested a room with a cot, which we hadn’t received. We also needed a kettle in our room to make our daughters milk during the night. So we ended up having to spend a large chunk of our evening arranging for a cot and discussing getting a kettle for the room. The worst part of this was the reception staff who were so rude and unhelpful. They were making comments under their breath and speaking in Spanish, which I’m sure was so we couldn’t understand what they were saying. They said we couldn’t have a kettle until tomorrow and that I could use there microwave in the night, which wasn’t ideal. To add to this the reception staff refused to give us our premium wristbands for 2 days even though we had evidence we had paid for it. Even though, this wasn’t the start to the holiday we wanted we didn’t want it to ruin our time, so woke up hoping for things to improve. The food in the buffet wasn’t great and was cold a lot of the time. Although, the food on New Years Eve was really nice and the staff in the restaurant were lovely. The hotel seemed to be lacking staff as we had to wait in very long queue for drinks. Speaking with other guests, the staff also tried to start charging guests for drinks on New Years Eve, which is ridiculous as it’s an all inclusive. The most worrying thing about this hotel was the colour of the water coming out of the taps in our room. When running my daughter a bath I noticed the water was a disgusting yellow colour, please see picture attached. The staff tried to say it was the laundry detergent, which is rubbish as it left a dirty stain around the rim of bath. Speaking with our neighbours they were trying to move people to other rooms, whilst also asking them to sign a non disclosure agreement, to try and stop them from mentioning this to other guests. I had been sterilising my daughters bottled in this water for a few days, which I think led her to having an upset stomach. Both my partner and me also got ill from what we think was from the water in the hotel. This hotel needs a lot of improvement, especially in the customer service department. I will say this hotel has a lot of good entertainment for young families. However, I wouldn’t recommend staying at until they have addressed the above issues.