Hotel berhampiran Jasper Wellness, Jasper

Booked this last minute as I had a problem with a booking at the fairmont. I was very impressed with the service, location and the rooms. The rooms are more modern than the fairmont!!

My son and I stayed here for 2 nights as part of our Canadian Rockies road trip. The hotel is fairly basic but very comfortable and the view from our room was amazing! Other reviews have mentioned the trains but we didn't hear any noise at all even though our room overlooked the railway. Location is good with some very nice restaurants within a 10 minute walk. Our favourite was Fiddle River and Alba Italian. The restaurant in the hotel looked nice too but we didn't try it as we weren't there for long. There is a good bakery called the Bears Paw with 5 minutes walk that serves lovely cakes and sandwiches. Would highly recommend.

方便，位置在商店邊緣，走大約十幾分鐘能到超市和其他餐廳。去maligne canyon衹要十二分鐘車程。 選的閣樓房，要上一層樓梯才能到房間，建築物無電梯。負一層有coin laundry，2元洗衣或乾衣。 房間風景很棒，一樓有餐桌、廚房、洗手間和沙發床，煮食設備齊全；二樓是大床和電視，天窗可以打開。

設施：很新，👍很不錯 衞生：床🛌乾淨，衞生，舒適， 環境：優美，便利，安靜，早上的早霞忒美！ 服務：態度好，還有泳池温泉♨️，孩子們玩得開心🥳

Hotel ini bagus, kecuali bilik kami berada di tingkat pertama separa bawah tanah. Kemudahan bilik dan peralatan tempat tidur tidak buruk, disyorkan. Lokasi hotel sangat baik dan selesa.

Daftar masuk berjalan lancar. Hotel ini terletak beberapa blok dari kawasan perniagaan utama tetapi pastinya dalam jarak berjalan kaki yang mudah untuk kebanyakan orang. Bilik bersih. Katil agak tidak selesa dan kendur. Yang paling teruk ialah bantal: semuanya sangat tinggi dan padat sehingga membuat leher anda berkerut. Apabila isteri saya pergi ke pejabat untuk mendapatkan ais dan air untuk perjalanan kami (tiada ais tersedia di premis kecuali pejabat), kakitangan agak tidak ramah dan tidak membantu. Sudah tentu bukan seperti yang anda harapkan daripada hotel dalam kategori harga ini.

Everything was excellent, especially we enjoyed the swimming pool and sauna. Only thing we are disappointed is there was no microwave to warm food. If not, it was perfect to my family trip.

Great value, 15-20 mins walking distance to town. Double queen with balcony slept 4 and the view was great. Only downsides were the bathrooms (bathtub had very disturbing rust) and we never had our room tidied. Overall, we would stay again.

My family and I just checked in today and things have been all down hill. We requested early check in which they weren't able to fulfill. No big deal as that's not guaranteed anywhere. I asked if they can hold our bags while we walked the property and was basically told to keep the bags in the car which was unusual attitude for a ”luxury” hotel but whatever, I'm on vacation and tried to not let it bother me. They gave us access to the gym and pool which was nice. The kids went to the gym and the wife and I went to sit by the pool, take in the view, and get some drinks and a bit to eat at the ”cabana” which is basically a beverage cart set up by the pool. We ordered two drinks and two simple items off of the food menu. We got our drinks and were told the food would be brought to our table. The table is typical poolside type stuff but there was a desperate lack of umbrellas so we sat in the hot sun trying to appreciate the view. 20 minutes goes by and not a sign of our order. 30 minutes, the same thing. 40 minutes, the same. The girl in the cart even came out to see if we needed more drinks but seemed confused when we asked about our food. 50 minutes later and we go to demand a refund as we figured we'd just wait until dinner. Lo and behold, they can't refund us because they ”lost the transaction”. Ugh. I called my bank to dispute the charge. Then the food suddenly appeared. It was mediocre even for a chicken club sandwich and chicken satay skewers. Frustrated, we went to the front desk to see if our room was ready yet and we were told it wasn't even after they told us it be. We waited until 4:30 and then asked again. Still not ready. Other guests in the lobby were in the same situation and the hotel had no explanation or remedy. Finally, the woman at the front desk called housekeeping and was told that it was clean but it ”had to be inspected by a supervisor first before we could be checked in”. Nearly an hour later I got a text that the room was ready. We made our way to room which is in one of their lakefront suites and it's disgraceful. The tile outside the door is broken and some are missing. The plaster on the wall is flaking off and cracking. The tables are of really low quality and show obvious signs of wear. There were two peach pits on the floor of the room (some inspection, supervisor). The sofa is made out of some bargain basement itchy material. The vanity in the bathroom is starting to bubble and crack along the bottom. There are no extra blankets in the room. The lampshade near the bed is ripped and has some sort of suspicious red splatter on it. Even the switch plates are dirty. I had hoped this would be an unforgettable part of a great vacation. I guess it is but for all the wrong reasons. I've stayed at Fairmont properties throughout Alberta - the Palliser in Calgary, Banff Springs, and the Chateau at Lake Louise - and all have been great experiences. This one however, quite candidly, sucks. I'll stay elsewhere when I come throug

We booked this hotel with the hopes to experience Jasper National Park in comfort and luxury in support from Pyramid Lakes Resort as our spot to rest and relax. Unfortunately, our experience at the resort was not restful. Upon heading to bed after 4 hours of driving from Edmonton after a 3 hour plane ride, we were awoken at 2am to the AC unit making an obnoxious noise. After waiting about 5 minutes, the noise subsided and we headed back to sleep thinking nothing of it. That was until… the noise from the AC unit (even when turned off) went on until 5am sporadically and obnoxiously. We attempted to call the front desk to resolve our issue, and they simply said “we’re sorry for the inconvenience, let’s see what we can do” and never got a call in return the rest of the night. In hopes to rest and recover, we slept in on vacation the following day and were awoken by a wake up call forcing us to leave our room stating “check out for all rooms is at 11am” with no apology or sincerity included in the message. Jasper is beautiful and breathtaking as is Pyramid Lake. The resort however, did not live up to its standards. Our hope is management will reach out to resolve this.