Upon arriving at my room (#442) on the evening of August 20, I was hopeful for a comfortable night's rest. However, within 20 minutes of laying down, I was horrified to discover a significant number of bed bugs crawling onto the pillow and bed. In response to this alarming discovery, I immediately contacted the front desk to report the issue. The attendant who assisted me was courteous and provided me with an alternative room. However, it became evident that the staff were ill-prepared to handle such a situation, as no proper procedure was followed to address the bed bug infestation. This lack of preparedness and knowledge only added to my distress and frustration. The problems did not end there. In the new room (#445), I encountered multiple additional issues that made my stay even more uncomfortable. The toilet in the new room emitted constant noises throughout the night, disrupting my sleep. Furthermore, I was unable to rest until 3am due to the fear of inadvertently carrying bed bugs with me. I spent a significant amount of time cleaning both myself and my belongings to ensure I did not inadvertently transport any pests. Additionally, I noticed a stain on the mattress cover in the new room. While I did not request a replacement mattress cover due to the late hour, it was disappointing to find such an oversight in the cleanliness of the accommodations. Perhaps the most concerning aspect of my experience was witnessing the lack of awareness regarding the bed bug infestation from the housekeeping staff the following morning. I observed two cleaning personnel attending to the infested room as part of their regular routine, seemingly unaware of the situation. This oversight raises serious concerns about the hotel's cleanliness and the training provided to your staff. I sincerely hope that this draws your attention to the urgent need for improved training, procedures, and accountability within your establishment. As a guest, I expected a comfortable and safe environment during my stay, which unfortunately was far from the reality I experienced. Furthermore, I wish to highlight the substantial impact these issues had on my intended business trip. Our company specializes in clothing, and due to the bed bug situation, we were compelled to cancel the entire trip from August 20-24. Given the nature of our business, the potential risk of bringing bed bugs to our clothing warehouse was not acceptable. As a result, we incurred significant financial losses due to flight, accommodation, other expenses, and the wasted time of our team members. This unfortunate sequence of events not only caused financial strain but also disrupted our professional commitments and operations. It is my hope that by addressing these concerns, you will not only enhance the quality of your hotel's services but also acknowledge the tangible business-related setbacks that arose from this situation. I appreciate your attention to this matter and look forward to hearing from yo
Bagus
94 Ulasan