Hotel berhampiran Cumberland Farms, Jensen Beach

The check in front desk clerk (Jill) was not very friendly. I asked her if It was possible to get a king room and she frowned and was like no, then gave my co worker a king room. She acted as if we were getting free rooms, when my company is paying well for us to stay at the hotel. The hotel is on the old style and my bathroom was not as clean as it should have been, there was hair in the tub and they only clean the rooms on the 5th day of your stay so these rooms should be spotless. The Tissue box in my bathroom was also empty. My co workers said that the Hilton Suites 2 was much better, but they were full so my company had to book us here. The morning front desk crew were all very friendly and accommodating. I have stayed at other Hampton Inns but this one was just mediocre. The breakfast wasn't that good either, the bacon was actually burnt, so you picked it up and besides being black it cracked because it was crispy burnt. Hampton Inn in Stuart needs to upgrade and do better.

When reviewing this property, it appears that you are staying at a well run Marriott resort, but we were not impressed. Our room in the Sandpiper had been updated, which is what the online pictures reflected. The pillows were as fluffy as the bath towels and even though you are provided two, it makes no difference. The dishwasher in the room could not even open all the way due to the way the kitchen area was set up which didn’t allow us to load the large plates in the dishwasher. We ate at the Sandpiper bar area for lunch twice. The first time, the service and the food was terrible. They brought us two separate entrees because they weren’t sure what we ordered. Our drinks were not refilled. My cheeseburger cheese had been visibly scraped off and my son’s chicken fingers were not cooked all the way through. At the pool, another day, we attempted to order a drink and chips and salsa at 5:00 but were told since they were closing at 5:30, there was no way this could happen. The second time we ate lunch at the bar, Marriott executives were present, eating lunch at the bar, and it was a vastly different experience. All of the employees were in their uniforms and we were checked on, asked if our food came out correctly, and our drinks were refilled. Each room is only allotted two beach chairs and an umbrella, which is not included in the resort fee. We are a family of four, so this was annoying. The next day we went to the beach at 10:30, there was no one at the beach rental area. They returned at 11:30 and they allowed us to rent four chairs the next day, which was a good change! The pool is dirty along the wall of chairs with old goldfish crackers and overall needs a good cleaning. All in all, we will not be back to this resort. It was very disappointing for the amount we paid each day to stay at this maximum three star experience.

We've stayed at dozens of Holiday Inn properties around the world, so the brand has always seemed like a safe choice for us. The Port St. Lucie property changed our impression, primarily because it is in dire need of updating. They're in the process right now, but they should have done this decades ago. Our room was very dark--adding insult to injury, one of the primary lamps was inoperative--and the furnishings were very old and heavily worn. Additionally, the hotel staff was very stingy with the toiletries they provided. When we checked in, our room had one tiny bar of soap and a single one-ounce tube of shampoo. Finally, the restaurant opens too late to be of use for guests who have early working-hour meetings or early travel. At the very least, the restaurant should open at 6:00 AM instead of 7:00 AM. That said, the people who worked the front desk when we checked in were kind, friendly, helpful, and professional. I will be much more wary of Holiday Inn's trustworthiness in my future travels.

Very good and clean, close to La Tradizione very nice area with shop and dinners. Just the receptionist was not too prepared to give us tourist indication about the area

always my favorite place

This is a very nice place to stay if you're going to be driving along I-95 and want to stay in the general area. We were Fort Pierce for the day and decided to stay here. The room was super clean and the beds were comfy. Breakfast was the usual fare, maybe a bit better than average. The main positive thing were the staff. Check-in was a breeze, all employees were friendly and knowledgeable, the place had a good vibe. All kinds of fast food available in the area. We got take out from Blaze Pizza across the street, which worked out well.

We chose the Marriott property because of the success we have had with them in the past. I cannot express exactly what I was disappointed with. The young lady at the front desk was great with checking in and checking out the next day. No issue there. We requested a handicap accessible room. It was in the middle of the hallway. My husband is able to walk and it was quite a hike for him whether we came in the front by the desk or the back parking lot. He was extremely short of breath by the time we reached the room. He has a lot of medical issues. The room’s lighting was very poor even with all the lights on it was dark. Not enough outlets to plug in his breathing machine and absolutely no counter space on the vanity in the bathroom to set things out. There is no place for a second person to get ready. Very disappointing for a Marriott. We didn’t even feel safe.