Xiaoyu🐟nuliyouyouyou
February 2, 2025
I have traveled to many places and stayed in very good hotels, all of which were booked on Ctrip. I feel that the front desk of each hotel is very professional. However, this time when I came to Jinan, the lady at the front desk of Yingjia Ancient City Hotel was very unprofessional. We checked in on the evening of January 31st and booked a two-night stay. The scenic spot tickets provided by the hotel originally allowed multiple entries and exits. However, the front desk reminded us that if we entered the scenic spot the next day, we could not enter the scenic spot again after 12 o'clock, because there was a spring show in the scenic spot at 7:30 in the evening. We originally wanted to go back to the hotel to rest in the morning after the tour and then go into the scenic spot to see the spring show. As a result, after listening to what the front desk said, we stayed in the scenic spot until 6 o'clock after the tour. We were sleepy and tired, and the hot water we brought was finished, so we went to ask the security guard of the scenic spot. He said that guests who continued to stay were not subject to the 12 o'clock restriction. At this time, we returned to the hotel, but we couldn't see the spring show after going back and forth.
Another disappointment was the hot water in the room for showering. It was not hot at all, just a little warm, and the water pressure was super low. We were on the first floor, and the water in the hotel had no water pressure at all and it just trickled out slowly. I usually took five minutes to take a shower at home, but it took twenty minutes in this hotel. I gave feedback to the customer service, and they said there were too many guests and it would be better after 10:30, but it didn't change until 11:00. I wanted to wash my hair in the morning, but it was impossible to wash it clean.
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