Hilton Jiuzhaigou Resort

Splendid stay, the service is sooo good even though its a bit far from the city

Its a grea location and a great hotel. From the breakfast to the service staff to the rooms and beyond! I have to give one shout out to one of the service staff who I didn’t manage to get the name of but he helped us carry our luggage from way outside the Hilton grounds. He was walking past the area and asked if we were going to the Hilton and helped us carry our luggage up a huge flight of stairs and probably 300 meters to the hotel! He was chatty and very pleasant. I would give this gentleman a 6 star service if it was possible.

Very nice! Not amazing as one would expect from a Hilton, but a very pleasant place. We enjoyed our stay very much. The breakfast was just decent and that was disappointing. It was not bad, but much less options than usual at international hotel franchises. We got promoted to a better-view room. That was amazing. The Hard Rock Cafe, despite being completely empty had amazing food! Everything else was really nice. I can recommend it, especially to couples. Us expecting more was maybe too much.

Excellent service at Hilton Resorts (Jiu Zhai Gou). Before we arrived, we were actually stucked due to a previous didi vehicle with flat tyre midway, which caused much anxiety whether we could view the nice view at the hotel. Unfortunately we missed the view at the hotel as it got dark. When we arrived, the place really nice and clean. We were greeted by staff Anna at the frontdesk who very clearly explained to us on the check in details, and when the sun would rise the next day. As we were going to Jiuzhaigou, she also very nicely helped us to arrange a driver for the next day, and explained that the luggage will be carried by the same driver. On the buffet, we also received 2 for 2 discount for the next breakfast given we had some uncertainty on whether all of us will be having breakfast. For dinner, she also recommended the hotel restaurant and what to order, giving us a member discount as well. Along the way, she very helpfully gave us updates and check in on us. We are very grateful to have Anna to support us in our stay, which made it bery pleasant! ☺️ The room also has really nice view and is clean, so highly recommend to pick one that has the pond view. Breakfast also has a good spread!

Amazing location, impeccable service. Warm greetings as you enter, I was informed by the kind staff my room was upgraded to the 5th floor with an amazing view. There's quite a few dining options inside and outside the hotel all within walking distance. Pros: - Clean room and ammenities - Amazing views - Quiet area - Huge variety of options for breakfast buffet - Timely and kind service from staff - Modern building with incorporation of local ******* design and culture Cons: - Quite far to travel to location (2hrs train from Chengdu to Huang Long Jiu Zhai station, 1hr+ car ride to hotel) - Limited English skills, most staff prefer to communicate in Mandarin

We stayed at Hilton for our Jiuzhaigou leg. It turned out to be a wonderful choice. The hotel had a resort vibe, and the rooms we had were absolutely spacious, lovely, and luxurious. They even had welcome snacks and drinks. The breakfast was a good spread. Finally, the hotel was next to a whole village of shops and restaurants (both Western and Asian options) so it was convenient to get meals.

The hotel is beautiful, looks and feels brand new. I loved the local culture influence on the design. The staff was very professional and helpful. The environment is beautiful and clean. The location is great, there are many good dining options around. We got the voucher for the photography session and were super happy with the results! The photos ended up amazingly and we ended up buying much more than we planned to😂 I have 1 point for improvement which is the breakfast. For 5 start resort hotel such as Hilton the choices were quite limited. For eggs part there were only sunny side up. No option for omelets or even scrambled eggs. For the veggies section as well, very dull. No cucumber or tomato even. This is the most basic things in my opinion for a resort hotel of such level. After I asked the restaurant manager for some cucumber and tomato they brought me a nice plate, but I think this shouldn’t be asked for, it should be available for all. Overall we had a great stay and experience, hope my notes will be addressed. Thank you!

Overall quite good experience but I think the breakfast could be improved

We stayed at the Hilton in Jiuzhaigou for three days with our family, and it was a truly wonderful experience from start to finish. At every touchpoint, we felt the warmth and attentiveness of the service team. A special mention goes to the customer service manager, Janice, who was incredibly thoughtful. She surprised our children with adorable teddy bears, which made their day. Knowing that we were visiting Jiuzhaigou, she also prepared disposable bath covers and bath salts for us—such a considerate gesture after a long day of sightseeing. Our children were not very used to the local cuisine, so we ordered pasta from the hotel. It turned out to be delicious, and the portion size was very generous, which we really appreciated. My kids also enjoyed playing at their kids club. Overall, it was a memorable and comfortable stay for our whole family. We would definitely choose to stay here again on our next visit.