Hotel berhampiran Zharusi, Jiuzhaigou

We had an excellent stay at the hotel. The personal touch and the warm hospitality shone through the moment we arrived. Despite the punishing cold, two of their staff were already standing by the side of the road waiting to welcome us. They ushered us to our room, patiently explained everything and left a contact so we could reach out at any point in time. We needed a late lunch and the kitchen readily whipped up three dishes. We were shown to a private dining room with an amazing view. The food portions were generous, the food was hearty and delicious, and we had the same impeccable service from the young men who had greeted us. The next day they arranged for transport to and from Jiu Zhai Gou National Park for us after a delicious breakfast. When we informed upon our regurn that we'd have to be up at the crack of dawn the following day to make the 2 hour drive to the train station to catch an 8am train, they apologised that they'd not be able to prepare breakfast that early but instead packed us a generous bag of butter cookies, milk, fruit and sweets to fill our stomachs on the road. What seriously mpressed was the fact that they'd taken care of the little details - they washed the grapes and removed the stems before packing them into a paper box. Such is the degree of their attention to detail and hospitality. In fact, they had prepared a sweet potato mash with grilled cheese as one of the dishes for dinner on our first night. We ended up not touching the dish as we were too full and apologised profusely for it. Imagine our surprise when we discovered that they had made the effort to whip up a fresh batch for our dinner on the second night. We made a point to eat (and finish) it this time round and were not disappointed - it was mind-blowingly good! If you want a quiet get-away to relax and be pampered, this is where you'd want to be. They certainly live up to every excellent review they have received. To the extremely polite and unassuming young man who served us for our 3D2N stay, a big thank you! We never got his name but he'll forever be in our hearts and thoughts for making our stay such a memorable one. Of course, special mention must be made of Huahua, their resident dog who brings so much joy to all. Together with the warmth and hospitality of their staff, they have turned what would have been another cookie cutter hotel into a memorable and remarkable stay with the welcoming warmth of home.

Dua hari saya menginap di sini dengan santai, tanpa terburu-buru mengikuti jadual, dan ini membolehkan saya benar-benar menikmati keselesaan dan ketenangan tempat ini. Udara pagi sangat segar, dan semasa berjalan-jalan, saya dapat melihat gunung bersalji dari jauh, serta merasai suasana kebudayaan Tibet di sekitar. Perjalanan ini benar-benar menenangkan. Lokasi penginapan yang indah ini sangat strategik, betul-betul di seberang Resort Huamei Shengdi, hanya dengan berjalan kaki. Huamei Shengdi juga merupakan salah satu perhentian bas, manakala pasar raya berdekatan, Jeneral Supermarket, adalah tempat menaiki bas, menjadikannya sangat mudah untuk pengembara bebas. Kami membawa bagasi dan pada mulanya bimbang tentang masalah pengangkutan, tetapi selepas berbincang dengan pengurus lebih awal, mereka mengaturkan perkhidmatan jemputan dan hantar, yang sangat membantu menyelesaikan kebimbangan kami. Penginapan ini juga menawarkan perkhidmatan jemputan dan hantar percuma eksklusif, di mana pengurus membawa kami ke Kawasan Pemandangan Zhongchagou. Tempat ini berbeza sama sekali dengan Jiuzhaigou; kurang sesak, pemandangan indah, dan lebih banyak sentuhan kemanusiaan. Kami berjalan-jalan perlahan selama lebih dari sejam, sangat selesa, dan saya sangat mengesyorkan pengalaman menunggang kuda. Pada waktu malam, pemilik akan dengan teliti menerangkan strategi perjalanan Jiuzhaigou. Kerana Jiuzhaigou sangat luas, jika ini kali pertama anda, mendengar tentang laluan dan cara bermain lebih awal akan sangat membantu. Pemilik bukan sahaja memperkenalkan tarikan, tetapi juga berkongsi peta laluan berdasarkan filem, menjadikannya seperti ”kursus kilat strategi” yang sangat berguna. Dekorasi dan susun atur keseluruhan penginapan ini menunjukkan perhatian pengusaha, bukan jenis homestay yang biasa-biasa saja. Jika diperhatikan dengan teliti, anda akan menemui kejutan kecil di setiap sudut. Pemilik juga akan memperkenalkan budaya Tibet seperti Thangka, frottage, dan cap, menjadikan penginapan ini bukan sekadar penginapan, tetapi juga pengalaman dan pengetahuan tambahan. Biliknya berkonsepkan tatami, sangat selesa dan bersih. Tuala, pemanas, dan soket elektrik disediakan dengan teliti, menjadikan penginapan sangat mudah. Pada waktu malam, anda boleh menonton rancangan TV dengan santai. Saya juga sangat menyukai makanan di sini, suasana keseluruhan tenang dan selesa. Sarapan pagi ada sup mi panas, jagung, ubi keledek, dan pau. Ringkas tetapi memuaskan, jenis sarapan yang tidak membebankan dan secukupnya. Selain itu, saya sangat menyukai cara komunikasi mereka melalui kumpulan WeChat; sebarang pertanyaan akan dijawab dengan segera, yang membuatkan saya berasa sangat tenang. Secara keseluruhan, ini adalah penginapan yang menunjukkan ”pengurusan yang serius” dan ”layanan tetamu yang ikhlas”. Ia bukan perkhidmatan yang keterlaluan, tetapi banyak butiran kecil yang membuatkan anda berasa selesa dan dihargai. Sangat disyorkan bagi mereka yang ingin berehat dan merasai Jiuzhaigou serta budaya Tibet.

Really satisfied with this hotel. All the staff were very accomodating even though there’s language barrier between us. The staff even offered to bring you snacks at night. The cleaning staff always greeted you in the morning. They also provide free transfer with premium MPV to the national park. The room was clean, all the amenities were there as stated and they even served you with free apples and oranges in the room. All in all, I would definitely come here again in the future and recommend this hotel to my friends and family.

Excellent service at Hilton Resorts (Jiu Zhai Gou). Before we arrived, we were actually stucked due to a previous didi vehicle with flat tyre midway, which caused much anxiety whether we could view the nice view at the hotel. Unfortunately we missed the view at the hotel as it got dark. When we arrived, the place really nice and clean. We were greeted by staff Anna at the frontdesk who very clearly explained to us on the check in details, and when the sun would rise the next day. As we were going to Jiuzhaigou, she also very nicely helped us to arrange a driver for the next day, and explained that the luggage will be carried by the same driver. On the buffet, we also received 2 for 2 discount for the next breakfast given we had some uncertainty on whether all of us will be having breakfast. For dinner, she also recommended the hotel restaurant and what to order, giving us a member discount as well. Along the way, she very helpfully gave us updates and check in on us. We are very grateful to have Anna to support us in our stay, which made it bery pleasant! ☺️ The room also has really nice view and is clean, so highly recommend to pick one that has the pond view. Breakfast also has a good spread!

I am not the type of person who usually leaves a review unless I am really impressed. Also, my mom, who traveled and stayed with me at this hotel, told me to give this place a good review and a 5-star rating because of the great experience we had. Even before we arrived, I contacted the hotel to make sure which type of room would fit all of us, and to ask about the weather and what clothes and items we should prepare. We also asked them to make sure that the taxi driver who picked us up from the station was safe and had a work permit. All of our messages were replied to within seconds or minutes. During our stay, they provided a lot of free mineral water bottles, which was very important for us, so we never ran out of water. They also provided very good and complete amenities. On the first night, the floor heater in our room was not working, so they gave us an additional large heater, which made the room very warm and comfortable. They also provided drop off and pick up service to the Jiuzhaigou entrance, which really helped us, so we didn’t need to walk about 800 meters to 1 km in below-zero temperatures. They even helped us book a taxi when we were going back to the station. Although they missed our request for a bigger car (since there were four of us with big luggage), I understand that it was difficult to find that kind of car at that time. The driver who took us — I’m not sure, who he is, but I think he is the boss (since the staff, asked lots of questions to him)— could speak English quite well and understood us even though we spoke broken Chinese. They also gave us a late check out at 3pm Overall, it was a very pleasant experience staying here. They treated us not just as guests or customers, but really cared about making sure we had the best experience while visiting Jiuzhaigou. The only downside of this hotel is that the bathroom is a bit small and there are no hooks to hang towels or clothes. However, this was not a big issue for us at all. I highly recommend everyone to book this hotel.

The room is on a hill slope with a balcony that boasts a great mountain view. It is worth coming here just for the view alone. Buggies are on-call throughout the day for rides between the hotel lobby, restaurants and hotel rooms. Yes, the place is big. The only complaint I have is that the hotel is quite stingy with the minibar. I booked a stay for three nights but the minibar is free only once.

Hotel ini sangat disyorkan! Saya sedang dalam perjalanan dengan orang tua saya, dan kerani meja depan, Xiao Ge, mengambil inisiatif untuk menaik taraf bilik saya apabila dia melihat saya. Bilik ini direka dengan baik dan pancuran mandian sangat kuat. Penghawa dingin berfungsi dengan baik dan bilik tidak pernah terasa sejuk. Dua katil sepanjang 1.35 meter memberikan keselesaan dan kelonggaran. Persekitaran bilik agak sunyi. Restoran ini mempunyai persekitaran sarapan pagi yang enak, rasanya yang enak dan mempunyai pelbagai jenis. Saya memilih untuk makan di restoran hotel selama dua malam ketika saya bersama orang tua saya. Nasi dan sayur goreng yang kami ada pada hari pertama adalah kuantiti yang banyak dan sangat mengenyangkan serta rasanya yang sedap. Keesokan harinya, kami berempat memesan daging yak dan sup cendawan, yang termasuk daging yak, tauge, bunga cordyceps, salad dan hirisan lobak, daging babi rangup, sayur-sayuran hijau dan tauhu kami berempat. Orang yang paling patut dipuji ialah Chef He dari restoran itu, Ibu saya ingin pergi ke restoran untuk memesan air halia kerana dia diserang oleh Chef He dari restoran itu, dia akan membawa kami ke hospital, dan dia membawa kami berjumpa doktor, jadi kami meminta Chef Dia pulang dan tidak menunggu di hospital. Selepas berunding, Cikgu Dia membawa kami pulang ke hotel Kami menawarkan untuk membayar tambang tetapi dia menolak. Kami sangat berterima kasih kepada Guru Beliau atas kebaikannya. Kami sangat terharu dan terharu! Jika kami mempunyai peluang untuk datang ke Jiuzhaigou lagi pada masa hadapan, kami akan memilih hotel dan restoran ini sekali lagi! Saya harap pengalaman saya dapat membantu anda. Saya harap Cikgu Dia dapat melihat ulasan ini Terima kasih banyak-banyak atas Cikgu He yang baik hati dan bersemangat!

A very peaceful stay with a beautiful view. Breakfast is included, which is a nice bonus. After check-in, the staff will drive you to your room by car since it’s a bit far from the main reception. If you need transport or a personal driver to travel around, you can also request it from the hotel before heading to Jiuzhaigou — they will provide a trusted contact so you’ll feel more secure. Overall, everything was good and perfect for a quiet, relaxing getaway.

As a newly established boutique homestay-style hotel, it is clear that the management is making a sincere effort to provide good service. The hotel’s renovation and room interiors are modern, clean, and well-maintained. However, there are several significant issues that would make me hesitant to recommend this property to other travelers. 1. Severe Smoke Issue from Adjacent Residential Property There is a local residential house located immediately next to the hotel. Throughout the day, the residents appear to be cooking or boiling large pots of water and soup using wood-fired stoves (柴火). Unfortunately, this activity takes place directly below our room window. As a result, not only is there effectively no view from the room, but we were also forced to keep the windows completely closed at all times to prevent heavy smoke from entering. The situation was further aggravated by the fact that the hotel did not operate the central air-conditioning system, presumably because the outdoor temperature was relatively cool. Consequently, fresh air circulation in the room was limited. Jiuzhaigou is renowned for its clean mountain air, yet whenever we were in the room, we could smell and breathe in wood smoke, which significantly affected our comfort and overall experience. 2. Smoking Permitted in Public Areas Guests were allowed to smoke in the Level 1 public areas, including parts of the dining area. While I understand that this may still be relatively common in some parts of China, it created an uncomfortable environment, especially for families traveling with young children. A smoke-free dining and common area would greatly improve the guest experience. 3. Room Cleanliness Concerns Compared with the issues above, this may seem relatively minor. However, when we checked into the room at approximately 10:00 p.m., the trash bin had not been emptied, and there were flies and small insects present in the room. 作为一家新开业的精品民宿酒店，可以看出酒店团队确实在努力提供良好的服务。酒店整体装修设计新颖，房间也较为整洁干净，硬件条件令人满意。然而，在入住期间遇到的几个较为严重的问题，让我难以向其他旅客推荐这家酒店。 1. 隔壁居民长期烧柴导致严重烟雾问题 酒店紧邻当地居民住宅，而该住户似乎全天都在使用柴火（木材）烧水、煮汤或做饭。更不巧的是，他们的柴火灶位置正好位于我们房间窗户下方。 因此，房间不仅几乎没有景观可言，我们还必须全天候紧闭窗户，以避免大量烟雾进入房间。更令人遗憾的是，由于当地天气较凉爽，酒店并未开启中央空调系统，导致房间缺乏有效的空气循环。九寨沟以优质空气和自然环境闻名，但在房间内却经常闻到浓重的柴火烟味，严重影响入住体验和舒适度。 2. 公共区域允许吸烟 酒店一楼公共区域，包括部分用餐区域，允许客人吸烟。虽然我理解这在部分地区仍较为常见，但对于携带儿童出行的家庭而言，这样的环境并不友好。 3. 客房清洁细节有待加强 相较于前两项问题，这一点或许显得较为次要。但当我们晚上约10点办理入住时，房间内的垃圾桶并未清理干净，同时还有苍蝇及小虫出现。虽然并非严重的问题，但仍反映出客房清洁管理方面存在提升空间。

I chose the suite for the hot tub area, the hot water is not even very hot. I only use the hot water knob and not the cold water. Additionally there was a small cockroach in the tub area before we use it…managed to kill and throw it away. The problem with the room is the lack of chairs and utensils. Got wine glass and stuff at their “bar “ area but no opener for beer, had to head down to get from kitchen.