Hotel terbaik di Joao Pessoa

I would like to start this review by stating that my wife and I loved Joao Pessoa - this hotel only does a diservice to the beautiful city in which it is located, by mistreating their guests and making them feel like they were ripped off, but the city and the beach itself are wonderful places to visit. We arrived to the resort, with reservations paid for online, only to be told at the front desk that we would have to pay 10% more because -they said- my wife made the reservation ”under the senior discount” and we are not senior citizens. My wife assured me that when she made the reservation using the English version of their online web site there was no such reference that the offered rate was for senior citizens. We didn't make a fuss out of this and simply paid (because we could) but right off the shoe, the magic was gone and the front desk people (none who can speak any decent English at all) were in my opinion shady and unprofessional, not a pleasant experience. That same day upon check-in we grabbed our dirty laundry, placed it in a bag, and proceeded to bring it downstairs to the main lobby to be washed, but the front desk person stated that they had no staff to take on these laundry orders (??!!!) and the order would not be ready until a day after we would have checked out. This is not 4-star service (not even 3-star service, mind you). We then decided to take a quick drive around the beautiful town of Joao Pessoa and, upon our return to the hotel later that day, we were met with a jammed-packed, chaotic parking lot scene where there was nowhere to park, even though we had specifically asked (before making our reservations) whether the hotel would guarantee a secure area to park our rental SUV. We had to wait some 10-15 minutes until another staff member came to the parking lot to move a vehicle so that we could park ours - again, not 4-star service, not even close. Back to our room on the top floor, we immediately noticed the air conditioning was not working properly - it was not cooling down to at least 24C and we knew this because we always bring a thermomether on every trip we do) and as much as we'd wanted to get the comfort temperature in the room that we paid for, at full fare, by then we were so disgusted with the staff and their very poor service that we decided to wing it - we were only planning a two-day stay at this resort anyway and we just didn't have any faith in the support that we would get from the hotel staff in the event we'd place a complaint about the faulty room AC unit. Again, not a 4-star experience. The next morning we went downstairs at barely after 9am and asked for two beach chairs and a beach umbrella only to be informed that they were out of beach umbrellas, which in itself makes it impossible to enjoy the beach under the scorching hot temperatures of 100F+ during carnival season. We went to the hotel next door and a very nice guy rented a very large umbrella and two beach chairs, $3 USD out of pocket. B

Amei tudo, café da manhã expecional gostei da limpeza atendimento muito bom em especial Patrícia e Cláudio do bar da piscina .Os quartos organizado perto da praia a vista linda perto da feirinha quiosques tudo perto a praia da frente boa pra tomar banho voltarei com certeza . excelente atendimento

Distante dos principais pontos turísticos de João Pessoa, encontra-se no centro da cidade em um local bastante deserto durante a noite, dificultando muito para quem não está viajando de carro. A estrutura do hotel é boa, mas a falta de limpeza e higiene nos quartos, corredores e demais áreas do hotel fez de uma simples noite uma péssima experiência, sem contar com as muitas moscas no refeitório. Para um hóspede menos exigente com limpeza, pode até compensar o valor da diária. Porém, na minha opinião vale mais apenas pagar uma diaria um pouco maior em um hotel/pousada próximo a praia e dos principais atrativos de João Pessoa, com um entorno mais movimentado próximo a lanchonetes, bares, restaurantes, farmácias e com limpeza nas suas dependências.

Hotel com boa localização; area de lazer com bar e uma piscina fantástica com borda infinita, café da manhã super completo, excelente. Funcionários cordiais e serviço de estacionamento com manobrista. Fomos colocados no quarto andar, recusamos o quarto pois já no corredor o cheiro de mofo é insuportável, depois fomos levados para o segundo andar com o mesmo problema, ai fomos para o quinto andar que é mais novo e não tivemos problemas. A solicitação de troca do quarto foi feito sem questionamentos e com otimo apoio do pessoal.