Euro+ Hotel Johor Bahru

I tried to pay using my card and the hotel told me they only accept cash, if that is the case then they should have made it clear on Trip.com but I only knew about their terms and conditions when I arrived. I am definitely disappointed and very frustrated with both the app and hotel, the receptionist said if I did not have cash I should cancel my booking but when I try to do so on the app they did not refund me back my money which is very infuriating. I tried going back to the hotel and asking them why they rejected my request for a refund but the receptionist look at me clueless and seem to not even show a sense of helpfulness, which made me feel more upset the least she could do was pretend to be helpful and not sit there like you are forced to be doing your job. The receptionist just said “it’s not under us but the system” then why bother advertising your hotel at Trip.com if you are not sure how the procedure for a refund will work? I would give this hotel a thumbs down for the lack of effort I see, not being able to pay in cash is one thing but keeping my money after saying you only accept cash is beyond ridiculous to me.

Saw a baby roach when we checked in the room. Bed is comfortable and air con working. Towel ok looks clean. Room a bit dark so not good for reading and such. Location ok cos got some eateries nearby. Lobby quite stylish retro style grand looking.

Overall ok for the price, spacious room. Nearby a lot eateries and also have KK shop.

Location good, got street food and food center. Lots of lighting shops also. Ideal for renovation shopping.

The mattress was uncomfortable to sleep on. There was no night light in the room. The soundproofing was poor.