Ulasan Capri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Ms. Rozzana,Thank you for your wonderful and detailed review, and for choosing to stay with us at Capri by Fraser Johor Bahru.We are truly delighted to hear that you had such a positive experience with us. It is rewarding to know that you enjoyed our spacious and modern rooms, cleanliness, in-room facilities, comfortable bed, and the convenience of the kitchenette. We are also pleased that our breakfast selection, swimming pool, and gym contributed to an enjoyable stay.Your kind words about our friendly and professional team mean a great deal to us. We take pride in delivering warm hospitality, and it is wonderful to know that our colleagues were able to make your stay even more memorable.We are especially grateful for your recommendation and for highlighting our convenient location near JB Sentral and the Singapore checkpoint. Knowing that you found great value in your stay is the highest compliment we could receive.Thank you once again for your support. We look forward to welcoming you back on your next visit to Johor Bahru, whether for business or leisure.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your experience and for choosing to stay with us at Capri by Fraser Johor Bahru.We sincerely apologise for the unpleasant odour you encountered in your initial room. However, we are pleased to know that our Front Office team was able to personally assist, verify the concern, and promptly arrange an alternative room for your comfort.We’re delighted to hear that you went on to enjoy your stay and made use of our gym facilities. We also appreciate your feedback regarding the pool size, as guest insights help us better understand expectations and improve the overall experience.Thank you once again for your valuable feedback and understanding. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback. First and foremost, we are truly sorry to learn about your girlfriend's medical emergency and sincerely hope that she is recovering well.We understand how stressful and difficult such unforeseen circumstances can be, and we regret the disappointment and frustration caused by the outcome of your cancellation request. Please accept our sincere apologies that your experience did not meet your expectations during what was clearly a challenging time.While reservations are generally governed by the booking terms and cancellation policy selected at the time of booking, we understand your concerns regarding the handling of exceptional situations. Your feedback has been noted and will be shared with the relevant team for review as we continuously evaluate ways to improve our guest experience and communication.We appreciate you bringing this matter to our attention and thank you for your understanding. We hope there may be an opportunity to welcome you to Capri by Fraser Johor Bahru under better circumstances in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback and for staying with us at Capri by Fraser Johor Bahru.We sincerely apologise for the inconvenience caused by the leaking air conditioning and the disturbance it created during your rest. We understand how frustrating this must have been, especially as it affected your sleep, and this is certainly not the experience we aim to provide.Please be assured that your feedback has been shared with our engineering team for immediate inspection and corrective action to prevent a recurrence.Thank you for bringing this to our attention, and we truly hope to have the opportunity to welcome you back for a much more comfortable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your kind review and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you found the room spacious and comfortable, and that you appreciated our convenient location close to the checkpoint.We also appreciate your helpful observation regarding the hotel entrance. Guests arriving by car may indeed need to pay close attention when approaching the turn-in, and your feedback will certainly be useful for future visitors.Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Mr. Chris Guo,Thank you for your wonderful review and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you enjoyed our location, cleanliness, breakfast, facilities, and the friendly service provided by our team. It is especially rewarding to know that you had an enjoyable stay with us.Your kind feedback means a great deal to our team and motivates us to continue delivering memorable guest experiences.We look forward to welcoming you back again soon.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing to stay with us for your very first visit at Capri by Fraser Johor Bahru.We’re delighted to hear that you enjoyed our strategic location in Johor Bahru town, as well as our spacious and clean room. It’s wonderful to know that you also enjoyed the view overlooking the JB/Singapore Causeway and had an overall good experience with us.Thank you for your kind feedback, and we truly look forward to welcoming you back again for another pleasant stay.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your continued support and for choosing to stay with us again at Capri by Fraser Johor Bahru.We’re truly delighted to know that we continue to amaze you on your second visit—this means a lot to our team. Your kind words are a great motivation for us to keep delivering memorable experiences.We look forward to welcoming you back again very soon.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing to stay with us at Capri by Fraser Johor Bahru and for sharing your wonderful feedback.We are delighted to hear that you had a pleasant stay and found it to be a good choice, especially during the public holiday period. It is great to know that you enjoyed the friendly service from our team, as well as the overall comfort of the hotel.We are also pleased that you appreciated the little details such as the lift experience and the breakfast arrangement. Your kind recommendation truly means a lot to us.We look forward to welcoming you back again for another enjoyable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Ms. Jean Yeo,Thank you for sharing your feedback with us and for staying at Capri by Fraser Johor Bahru.First and foremost, we sincerely apologise for the incident of finding a needle on the floor. This is certainly not the standard we strive to uphold, and we take this matter very seriously. Please be assured that we have addressed this with our housekeeping team to reinforce our cleaning and inspection procedures to prevent such occurrences.We do appreciate your understanding and are glad that our team was able to assist promptly during your stay. We’re also pleased to hear that you enjoyed our convenient location.Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back for a safer and more comfortable experience.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing to stay with us at Capri by Fraser Johor Bahru and for sharing your kind feedback.We are delighted to hear that you found the room spacious, clean, and comfortable, and that our location near the causeway was convenient for your stay. It is also wonderful to know that our team provided courteous and friendly service.Your encouraging comments truly mean a lot to us. We look forward to welcoming you back again for another pleasant stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Mr. Hong,Thank you for choosing to stay with us at Capri by Fraser Johor Bahru and for sharing your feedback.We are delighted to hear that you found everything else to be perfect during your stay. At the same time, we apologise for the inconvenience caused by the air-conditioning setting. Your feedback is important to us and has been shared with our Engineering team for review.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back again for a more seamless and comfortable stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for choosing to stay with us at Capri by Fraser Johor Bahru and for sharing your detailed feedback.We are delighted to hear that you found the room clean and spacious, and that you appreciated the in-room facilities as well as the smooth check-in and check-out experience.At the same time, we appreciate your feedback regarding the traffic conditions, especially during peak periods, and the parking arrangements. We understand how this may have caused some inconvenience and thank you for highlighting this for fellow travellers.Your feedback is valuable to us, and we look forward to welcoming you back again for another pleasant stay in the future.Warm regards,Shairil NizarCapri by Fraser Johor Bahru

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your kind review and for choosing to stay with us at Capri by Fraser Johor Bahru.We’re delighted to hear that you enjoyed our strategic location and found our rooms clean and neat. Being close to Johor Bahru town and offering convenience to our guests is something we’re truly proud of.Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.Warm regards,Shairil NizarCapri by Fraser Johor Bahru