Hotel berhampiran Jolly Harbour Marina Office, Jolly Harbour

On the booking it asks for “special request”, (we asked for 1 hour early check in if possible because of our plane arrival time) and when we arrived she said it wasn’t possible. No problem! We know sometimes it isn’t possible. Went to the bar without complaint for an hour until the 3pm time she gave us to retrieve the key. When we got there we saw the original receptionist was on phone so I spoke to the colleague next to her (A family was sitting in lobby but no one at the reception desk). I said hello and told the colleague we had checked in but were back as instructed to get the room key, please. I was polite (In customer service 25 yrs). She said “ok I’ll need to ask her” and turned to the woman on phone (not sure if she interrupted her) and suddenly the woman on phone stood up and yelled at me “ma’am I’m going to need you to go ahead and take a seat!”. Like I was some unruly passenger on an airplane?? My husband was ready to tell her off and leave, but I chose not to further escalate the situation. I won’t allow anyone to bait me into meeting them on the low road. Once settled, I went back and said how she spoke to me was not ok and I had done nothing deserving of such treatment. She said “I’m sorry you’re offended” (not a real apology). I told her that actually it seemed as though my presence somehow offended her because I hadn’t even spoken to her. She said it was because she was already helping the other people in the lobby. I pointed out that I had no idea that she was helping them as they were not at the counter, and anyhow my inquiry was to her colleague (who wasn’t on the phone or speaking to anyone else), NOT her, so it made no difference. This time she apologized for “upsetting me” and said she did not want to damper our stay. Better, but too late, the unprovoked behavior ruined the stay. Asked or 1 hour late check out because of our flight departure time, which is normal in most 4 star hotels, and they did give it to us. We are from St Martin here visiting Antiguan friends. They brought us here for dinner the night before and we loved the location so decided to book. Safe to say, not how we expected to be treated, not 4 stars, never coming back. Rooms need updating, no washcloths, no water pressure. Woken at 7:30am by staff using a leaf blower outside the building. The beach is lovely, but for us that was it. Stayed on July 6, 24

Really friendly staff, nice size accomadation, nice family feel and friendly enviroment. Close to the beach, just a 5 minute walk, there is a steep hill to climb on the way back from the beach which could pose a problem for some people. Nice pool area with sunbeams and seating. Its not close to any shops or a small store for supplies, so you will need a car. Everything in the accomadation worked well except for the oven which would not come on, I went shopping with the intention of using the oven to do some cooking, but ended up having to give the shopping away to a friend on the island after I realised the oven did not work. Stove worked fine, nice size fridge and nice microwave that was in good working condition. The only other issue was the roof in my room leaked when it rained heavy (this happened on 3 occasions) the first occasion it leaked all over my luggage, I was out at the time and came back that night to find my luggage soaked, I was so lucky that my electrical goods like my laptop was not locked in that case (also to safe is too small to accommodate a laptop and you have to pay to use the room safe). I did report the leak to the security worker that night, as there was also a power cut that night and the wifi went off and did not come on until midday the following day, however the security guy said he would report it for me, but clearly he didn't report it as no one followed up with me. On the other 2 occasions I moved everything from where the leak was and placed the bathroom mat under the leak. I would recommend staying here but there needs to be a few minor repairs to make it perfect. Only cost $10US an hour for late check out if you have a flight after the checkout time of 12 noon which is useful.

Hotel ini mempunyai pantai bebas, kolam renang yang besar, pembasmian kuman dan sanitasi, cuci tangan dan pembasmian kuman di pintu serta daftar masuk tanpa sentuhan. Semuanya dilakukan secara dalam talian. Sarapan di hotel ialah roti bakar, bacon, yogurt, telur dan kopi. Tidak ada sayur-sayuran dan penghawa dingin sedikit kuat. Bilik mandi sudah habis, dan akan ada nyamuk, bantal katil selesa, bilik mempunyai handrub alkohol untuk membasmi kuman tangan, berus gigi dan selipar tidak disediakan, terdapat bekalan air dan kopi di lobi, tiada cerek di dalam bilik, dan anda boleh tidur dengan mendengar bunyi ombak pada waktu malam. Seseorang membersihkan diri,