Hotel berhampiran S Kalamazoo Mall, Kalamazoo

I need to have an option that reads “subpar”. I wouldn’t say it was poor by any means. But for a Bonvoy property, the rooms were blasé. Almost like the attempt to modernized was simply a coverup. Pros: The staff, the staff, and the staff. Reid, the bartender at the hotel bar was the highlight of our trip. Fascinating individual and hilarious. We will come back just to talk to him some more. Lobby / hotel bar are nicely done. Little grab and go food nook to get a snack. The beds and sheets are true Sheraton. I’d like to take them all home. Won’t fit in suitcase. Quiet room. Couldn’t hear much outside room. Maybe not much was happening. I, personally, like the loud fan on heat / ac unit. As soon as it goes this, we could hear the people in room next door having a conversation. No curtains but the black out shades worked wonderfully. Cons: See photos Closet in room was taken out and rack and safe just kinda hang there. Weird. Coffee maker in lobby is fancy! But the biggest cup that will fit is a baby styrofoam cup. There was liquid creamer though. Plus. The bathroom. So much potential. Dirty walls. Paper thin towels. Bleh. Elevator smelled terrible. Not hotel’s fault. Overall it was just meh for $170 a night. Expected a better room.

I have already voiced my displeasure in an email to the manager of this property regarding our 4 nights stay from July 18-21 and checking out on July 22nd. Not only was our 2 queen bed room much smaller than it appeared in the hotel photos, the carpet was stained and dirty as was the cloth chair which we would not use. A table w/2 chairs was the sole option for bags and luggage for our party of 3. If we had actually had a party of 4, this would have been an absolute disaster. There was one table between both beds that already has the room phone and clock on it. No tables on the wall side of either bed for your phone, a drink, or anything else? Next came the big surprise. We checked out as required with no issues and returned home. However, upon checking to ensure that we were charged the proper rate, my card issuer informed me of an unauthorized (unknown) charge of nearly $100.00 that was charged to our card without our knowledge? This is a charge for damages that you are normally informed of. Not only we were not informed of this charge, it DOES NOT APPEAR anywhere on our hotel receipt??? What happens to all of this money for unknown charges? I fully intend to make sure that my money is returned. I also intend to investigate the reason that such charges were not documented on my receipt. Something smells really fishy here! Finally, I will say that our shower, mini-fridge, and breakfast were above average at similar hotel chains. However, being veteran guests of Comfort Inn's for many years our room wasn't even close to average. Good luck, take your chances on this one. ***NOTE*** As of the writing of this review, I have not yet had a return email response from hotel management. J.