Gen Hotel Kamakaura

The check-in process was quite complicated and a bit of a hassle. Additionally, they do not offer a luggage storage service, which was very inconvenient for my travel plans. If you have an early arrival or late departure, keep this in mind.

first at all, superb for cleanliness and location, but there only 1 self checkin kiosk, long queue for guests!!! we are frequent travellers, this hotel is another level!

self check-in was horrible we stood outside the hotel for 1 hour waiting for their online reception to respond since i didn’t receive a check in code. eventually we opened international line to call and the customer service agent was yelling at me with impatience stating she already gave me the code and even though it was our first time speaking. she ended up being the same person on the line after keying in all information for self checkin. so was she just ignoring our call for 1 hour in the middle of the night??

Booked the hotel because it wrote parking available offsite but in fact that the hotel did not have parking on or offsite, you can only find coin parkings yourself outside which is very costly and some have no upper limit on weekends. The hotel should change its statement on amenities offered, please do not mark you have parking if you do not own or offer parking for your guests for free. The check in and out process was smooth just abit hassle in the check in where you have to self check in and fill up everything.

No front desk need to have email before checking i

There are so many complaints on check-in. But no improvement at all. Spare at least 20 minutes for this poor check-in system.

"I did not receive the confirmation email sent by the hotel in advance, which led to a mismatch between the check-in procedure and the instructions posted next to the machine upon arrival. After struggling for a while, I had to call to successfully complete the check-in. The person responsible for designing the check-in process should reflect on this. The sofa was rather dirty."

入住體驗非常不好，到達酒店後發現是自助辦理，無前台，然而自助辦理機的ipad是壞的，無法點擊操作，聯繫攜程客服幫忙跟酒店溝通，反饋是給了一條操作視頻，但機器壞了操作視頻有什麼用，有房有讓攜程幫忙聯繫整個過程等了將近一個半小時，仍然沒有解決方法，後來是有一對日本客人入住，現場打電話給酒店，酒店直接給了鑰匙箱密碼，全程酒店工作人員卻未出現，足足浪費兩個多小時，3點到辦完都快天黑了，耽誤半天行程，酒店離也鎌倉地鐵站有一段距離大概需要走十五分鐘左右，看地圖離鶴崗八幡宮挨着，但三層窗户看出去衹能看見一個小角，整體房間內佈局還算正常，但床墊實在是不舒服，明顯能感覺到一根一根彈簧的支撐，躺着非常硌，如果可以換一家酒店吧

灰塵稍多、但其他的硬體軟體設備都很不錯、早上可以去斜對面的Verve 喝咖啡；冰美式與冰拿鐵都很不錯；鐮倉很優閒、非常適合待一個晚上感受悠閒氣息。