Hotel berhampiran Kandersteg, Kandersteg

quelle belle découverte ! L'élevage de truite, la clarté du lac et la découverte de la dame immergée avec l'aide du navigateur !!! Avons pris le repas sur la terrasse, divine salade et truite. Le personnel très accueillant, service agréable. Bel endroit pour marcher dans ce petit boisé quoique un peu difficile pour personne à mobilité réduite. Certes le lac est petit mais bon c'est une attraction, il y a des endroits pour faire un picnic, de confortables grandes chaises de bois pour se relaxer en admirant cette belle nature. Effectivement il y a un prix d'entrée et pour le stationnement mais bon c'est les vacances. J'y retournerais avec plaisir.

Really lovely classic Swiss hotel. The staff are super and so friendly, nothing is too much trouble. The restaurant, Nico’s, has nice food but is quite fussy and not always what you want after a day in the mountains! It would be good if they did some simpler stuff - however there are other options if you walk into town. Would definitely recommend the hotel, and it’s a great base for all the walks in and around Kandersteg, and perfectly located for the x3 cable cars.

Séjour d une semaine en famille avec 2 enfants de 3 ans et 1 an. L'hôtel est vraiment top pour les enfants, avec les salles de jeux et les petites chèvres. Le buffet des enfants au moment des repas est vraiment un plus, car ils peuvent manger dès l'arrivée dans la salle et ne doivent pas attendre. Ils peuvent ensuite aller jouer dans les salles de jeux proches de la salle à manger. Le repas du soir a toujours été très bon et très bien présenté, avec possibilité de se resservir après la première assiette. Très agréable également de ne pas payer de supplément pour les enfants en chambre ! Hôtel à recommander, en tout les cas nous y retournerons très probablement !

Sad to share that what used to be a proud, classic 5-star Swiss hotel experience now is reduced to an overpriced mediocre experience, at best. Through my stays during the past 15 years, I have witnessed a hotel fading to become a worn-down average 3-star hotel without proper staffing or attentive service, but fighting to stay in the five star range – at least when it comes to pricing. How about a 40$ simple gin & tonic in the bar? After you had to walk over to the front desk so they could try to locate a grumpy bartender. Twice! Breakfast was slow, even we were the two only guests. Ordered fried eggs and it took at least 15 mins for them to produce it. Coffee was semi-cold all three mornings. In general, the staff has severe problems communicating in English, so expect confusion and misunderstandings. If you are sensitive to mold, well, you should definitely choose another hotel. The pictures speaks for itself, this is next to the bed. In general, the lack of maintenance of the hotel is very visible. If you try the outdoor pool, look out for screws in the deck which have popped out everywhere. The so-called Turkish sauna barely broke out a sweat, and the ceiling was black of mold. Leukerbad is quite hilly, so dragging your luggage around is not ideal. We therefore ordered transport by the hotel minivan at 8:30 to the bus station the day before departure, to make our connection for journey back home. The transport was confirmed twice by the front desk. Checked out at 8:15 and sat down waiting for the transport, nobody came at agreed time (come on, this is Switzerland, right?), minutes went by, our bus was departing soon, went to ask the front desk, she was sorry, but the portier had took off with the van filled with luggage for a group that was departing later. No one could not drive us. She had no other suggestion, so instead of calling a taxi or try to help us in another way, she just continued doing nothing and yelled it was not her fault. We ended up running through the town with our bags and made our connection in less than a minute. A good advice; pick another hotel in otherwise amazing Leukerbad. Les Sources Des Alpes can no longer defend their stars – neither price. A 3-star at best.

Firstly the positives. Great location, surrounded by mountains, very well appointed spa area, comfortable rooms, a variety of dining options and most importantly a very friendly staff. Good live singer in the evenings (does make for a rather retro 70s feel but fun!) We enjoyed our stay and would likely return and can recommend but also want to provide feedback in the hope it is useful for future improvement So why 4/5 and not 5/5? Due to comparing like for like, a property that is in the 5*L category and charges ＞800 chf a night (see reviews of The Park, The Chedi etc), details matter. The first night we went to the pre-booked restaurant (Spettacolo) and initially told we were booked elsewhere (Oh Vie) until I showed them the email confirmation - a table was found but our dietary restrictions were not conveyed. On the final night (4) we returned to Spettacolo - reservation was made for 7.45, we arrived promptly at 7.40. We ordered water (still) and two glasses of champagne- water arrived as sparkling 20mins later (we didn’t change), champagne 10 mins after that and still no menus. After asking for menus they arrived with the wine list - we waited and had to ask a passing staff member to take our order approx 8.20 (the table next to us had already been served wine, even though we arrived just slightly ahead of them) - order placed we waited for the wine, which required a further reminder. Then at 9.20 we received our main courses, no starters ever received - the waiter did apologize but by this time we preferred to move to the bar for French fries and cheese; we settled the bill and even though we mentioned that we would go to the bar, no help was offered to transfer our bottle of wine and we took it and the glasses with us by ourselves. These details matter and the hotel seems to lack that serious attention to detail, also in house keeping twice items were not replaced and once they forgot to leave floor mats. Finally, at a hotel of this calibre, one expects high quality cocktails, twice dry vodka martinis were anything but dry - hence the 4/5