Hotel berhampiran City Life Church, Kansas City

作為典型的大車店，希爾頓惠庭套房酒店(Home2 Suites by Hilton)硬件設施普遍較新，服務管理水平比較穩定。內部設施定位中檔家庭出遊，冰箱、微波爐、鍋碗瓢盆一應俱全。停車免費。疫情期間，早餐可以拿回房間或外帶，服務很人性化。這一家保持了該品牌的一貫水準，值得入住～

This hotel is on the National Registrar of Historic Places and in a historic area of KC. This creates a nostalgic vibe. The hotel gym is adequate and lots of shops and restaurants are nearby within walking distance. Overall I had a great stay.

酒店前台服務五星級標準，態度到位，酒店裝修典雅，坐落在堪薩斯城市中心，是downtown數一數二的老牌五星酒店，距離周圍各個服務娛樂場所便捷，酒店內部設有market

The check in was very good, an agent with a spontaneous smile assigned us a very quiet room with a beautiful view. The super clean room, with everything you need, excellent bed, towels, amenities, we didn't have to request anything. Delicious dinner, reasonable price, convenient parking in the building, very good service.

Great location, amazing staff, beautiful building. Easily walkable downtown and trolley access plus a cute bar down stairs

Tempat letak kereta di tempat letak kereta bawah tanah adalah sangat mudah. Bercakap dengan kaunter penerimaan tetamu apabila anda mendaftar keluar. Tiada bayaran dikenakan apabila anda meninggalkan garaj. Lobi hotel tidak buruk, biliknya agak lama, tetapi hotel di pusat bandar Amerika Syarikat hampir tidak lama. Bilik itu agak besar, penghawa dingin sangat bising, dan apabila ia tidak berhenti, angin sejuk ditiup seketika dan angin panas ditiup seketika. Saya menempah bilik dengan sarapan pagi, tetapi pada penghujung hari sarapan masih dicaj secara berasingan, dan saya mabuk. Kualiti kakitangan penyambut tetamu di penerimaan tetamu berbeza-beza, dan terdapat beberapa penyambut tetamu wanita yang datang ke sini untuk seketika, operasi perniagaan tidak mahir, dan sikap mereka sangat umum.

We are finishing up a road trip of around 4,500 miles through eleven states. We have stayed at ten hotels, four of which were Holiday Inn Expresses, and this is, by far the worst not only Holiday Inn Express but the worst out of all of them. And, in fact, it's the worst hotel I can remember staying at in a very long time. When we checked in (2 rooms), I found the trash can in the bathroom sitting on the counter. Then my daughter called saying that there was something sticky all over the nightstand in her room and when she tried to call the front desk, she discovered that the phone didn't work. She also found popcorn on the floor in the room. She called them on her cell phone, and they said they'd send someone to clean and their excuse was that they were undergoing renovations. How in the heck do renovations impact the cleanliness of a room?About that time, the fire alarm went off. We were in the lobby, so we went outside and waited. Eventually the alarm stopped. We went inside and got in line to ask for a new room for my daughter. There was one lady helping a line of customers while some guy ran around like a chicken with its head cut off accomplishing nothing. After a while, he went to the other computer at the front desk, and we were able to talk to him. I found out later that he was the General Manager which I would never have guessed from his obvious lack of leadership ability or composure. We explained to him the situation and he said he'd sent someone to clean the room (Shouldn't that be done before the room is turned over to a customer?) but that the phone couldn't be repaired until Monday because Maintenance wasn't available on the weekends. He told us that we could have another room or could cancel the reservation. I though he was very condescending and rude. We opted for another room and then he told us that it would be on the fourth floor (dirty room was on the second floor) and that we'd have to carry our bags up because the elevators wouldn't work until the fire department got there and reset them. (I heard him later telling the firemen that arrived that he'd silenced the alarm. Shouldn't it be the fire department that makes sure the building is safe and gives the green light for people to reenter the premises?) We told him we could handle getting the luggage up the stairs and that we'd like to check out the new room. He gave us a key and we did so and found it to be satisfactory although the remote for the TV didn't work. (In the old room, the back of the remote was missing.) In my room, I later discovered that someone had written in pen on the arm of the sofa, an outlet was black from some sort of electrical issue that apparently caused arcing and the sink in the bathroom drained ridiculously slowly. Apparently housekeeping doesn't report maintenance needs to management or maybe they do, and management just doesn't address the issues??? As far as breakfast service, it was by far the worst of any Holiday Inn Express we stayed at on

Great. Really clean and quiet and the bed was super comfy. The only thing was there was the hot water wasn’t working but that’s okay: extra fresh

Room smelled funny yet spacious. Even though it said breakfast was included all they had was bread and butter, some muffins, and coffee. Hotel is located near Airport and with short distance.